on 14-05-2022 20:20
Recently renewed my contract, changed broadband speed, but now have periods of with slow upload speed making gaming impossible, seen this before.
<a href="https://www.speedtest.net/result/13154175842"><img src="https://www.speedtest.net/result/13154175842.png"/></a>
https://www.speedtest.net/result/13154175842
Any ideas? Ive had similar before.
POSTCODE PO2 0AW
23-05-2022 13:00 - edited 23-05-2022 13:02
Hi, thanks for the reply.
The problem is intermittent, but at the off-chance, lunchtime today (23/05/22), I get this:
So the issue is still present - I am not sure when I will get this next, but it's more at less daily, and it looks to be at 'peak times'. In addition a had the same problems maybe 1 year ago, that was 'solved', this has started happening since I have upgraded from M200 to M350 recently.
24-05-2022 19:46 - edited 24-05-2022 20:22
Still Present, again it's intermittent, but @ 19:41 25/05/2022
You can see the 'packet loss' starting here, this always occurs when the upstream service becomes very poor:
I SHOULD NOT HAVE TO HOTSPOT FROM MY PHONE WHEN THIS HAPPENS - but it's better than my wired connection from VM when it's like this.
Happy to receive further comments from VM, thanks.
on 24-05-2022 20:52
Funny, just came on to these forums with the exact same problem at the exact same times as you. I also live in Portsmouth.
I was online gaming too but found it impossible due to the intermittent complete packet loss.
on 24-05-2022 21:04
Hi Docxx, I'm in the North End / Copnor area.
Have you recently upgraded your speed? the recent poor performance started happening when I upgraded from 200 to 350. I have seen the same thing before though 12~18 months ago...... Join the thread 😉
on 24-05-2022 21:22
I'm in Portchester. It might not be the same thing, though they seem to have occurred at the same times. I had it for a couple of days last week not so much with the upload speed but the download would intermittently drop down to 0.3 or 0.2 Mbps when I usually get 200+. It would do this every 2-5 minutes. I've not recently upgraded although did upgrade after my last contract renewal about 6 months ago but have not had any problems with Virgin at all.
Only just started thinkbroadband monitor this evening but just shows packet loss so far.
24-05-2022 22:02 - edited 24-05-2022 22:28
Hi Again Docxx, for me, it's all upload speed, collect some data, and perhaps we can compare notes (I don't know much btw, but more data is always good). 🙂
My unusable period:
on 27-05-2022 09:10
Hi wrolfe
Thanks for coming back to us,
I've done some system checks and no issues/outages showing. All levels are fine and in spec. No SNR (signal to noise ratio) or congestion issues are showing. I do hope the upload has gone back to how it should but do let us know if any further help needed.
Best,
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