Virgin Media Community

[lewiscool45]

For the past few weeks I have been experiencing times where the connection would drop and my speed would be at most 2mbps download. I have rang virgin who say everythings fine and they wont send an engineer out. My question is why is this happening , ive had no problems for years and always had 380mbps download

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	147000000	2.7	38	256 qam	2
2	323000000	-0.2	38	256 qam	24
3	315000000	0.9	38	256 qam	23
4	307000000	0.9	38	256 qam	22
5	299000000	1	38	256 qam	21
6	291000000	0.7	38	256 qam	20
7	283000000	1.2	38	256 qam	19
8	275000000	1.2	38	256 qam	18
9	267000000	1.2	38	256 qam	17
10	259000000	1	38	256 qam	16
11	251000000	1.4	38	256 qam	15
12	243000000	1.4	38	256 qam	14
13	235000000	2	38	256 qam	13
14	227000000	2	38	256 qam	12
15	219000000	1.7	38	256 qam	11
16	211000000	2	38	256 qam	10
17	203000000	2.2	38	256 qam	9
18	195000000	3	38	256 qam	8
19	187000000	3.4	38	256 qam	7
20	179000000	3.4	38	256 qam	6
21	171000000	3.5	38	256 qam	5
22	163000000	3	38	256 qam	4
23	155000000	2.7	38	256 qam	3
24	139000000	3.2	38	256 qam	1

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	5447	2
2	Locked	38.9	804	9
3	Locked	38.6	2640	0
4	Locked	38.9	183	0
5	Locked	38.9	183	0
6	Locked	38.6	214	6
7	Locked	38.6	100	3
8	Locked	38.9	1307	1
9	Locked	38.9	199	0
10	Locked	38.9	190	0
11	Locked	38.6	433	0
12	Locked	38.6	286	0
13	Locked	38.9	99	0
14	Locked	38.6	5683	0
15	Locked	38.9	10277	0
16	Locked	38.6	204	0
17	Locked	38.6	1214	3
18	Locked	38.9	2736	290
19	Locked	38.9	285	0
20	Locked	38.6	994	0
21	Locked	38.9	520	4
22	Locked	38.9	847	0
23	Locked	38.6	213	7
24	Locked	38.6	232	1

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	52	5120	16 qam	29
2	25800000	46.8	5120	16 qam	28
3	32600000	48.3	5120	16 qam	27
4	39400000	50.3	5120	16 qam	26

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	7	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	6	0
4	ATDMA	0	0	4	0

[Robert_P]

Hello Lewiscool45

Sorry to hear of the broadband issues experienced but thanks for raising this here for us to look into. Can you confirm if this is over a wired or wireless connection? Sounds simple but does rebooting both the Hub and the device you're running the test on improve the speeds?

Rob

[griffin]

After rebooting it would be prudent to repost your stats again but this time with the network logs.

Your upstream is running warm with one channel maxxed out and there a a few T3 errors showing in the counters.

[lewiscool45]

rebooted the router and still connection keeps dropping, the connection is over wired 

[lewiscool45]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	147000000	2.2	38	256 qam	2
2	323000000	-0.2	38	256 qam	24
3	315000000	0.5	38	256 qam	23
4	307000000	0.2	38	256 qam	22
5	299000000	0.5	38	256 qam	21
6	291000000	0	38	256 qam	20
7	283000000	0.5	38	256 qam	19
8	275000000	0.5	38	256 qam	18
9	267000000	0.7	38	256 qam	17
10	259000000	0.5	38	256 qam	16
11	251000000	0.9	38	256 qam	15
12	243000000	1	38	256 qam	14
13	235000000	1.5	38	256 qam	13
14	227000000	1.2	38	256 qam	12
15	219000000	1	38	256 qam	11
16	211000000	1.7	38	256 qam	10
17	203000000	1.9	38	256 qam	9
18	195000000	2.4	38	256 qam	8
19	187000000	2.5	38	256 qam	7
20	179000000	2.7	38	256 qam	6
21	171000000	3	38	256 qam	5
22	163000000	2.7	38	256 qam	4
23	155000000	2.5	38	256 qam	3
24	139000000	2.4	38	256 qam	1

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	5678	2
2	Locked	38.6	999	9
3	Locked	38.6	4017	0
4	Locked	38.6	251	0
5	Locked	38.9	262	0
6	Locked	38.6	280	6
7	Locked	38.9	189	3
8	Locked	38.9	2608	1
9	Locked	38.6	331	0
10	Locked	38.9	280	0
11	Locked	38.6	672	0
12	Locked	38.6	492	0
13	Locked	38.6	279	0
14	Locked	38.6	7496	0
15	Locked	38.6	12868	0
16	Locked	38.6	259	0
17	Locked	38.6	1633	3
18	Locked	38.9	3417	290
19	Locked	38.6	375	0
20	Locked	38.9	1304	0
21	Locked	38.6	613	4
22	Locked	38.6	1120	0
23	Locked	38.9	269	7
24	Locked	38.9	333	1

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	51.3	5120	16 qam	29
2	25800000	45.3	5120	16 qam	28
3	32600000	47	5120	16 qam	27
4	39400000	49	5120	16 qam	26

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	10	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	9	0
4	ATDMA	0	0	9	0

[Lindsey_C]

Hi lewiscool45,

Thank you for confirming this for us.

What device are you using on your wired connection?

Do you have a 1gigabit network interface card?

Are you using a CAT5e or CAT 6 ethernet cable?

Thanks

Linsdey_C

[jbrennand]

Post RS errors building up too quickly. Too many T3 errors - upstream channel 1 is out of power range - needs techie attention not more speedtests.

[lewiscool45]

All devices on the network that are wired are using cat 6 cable and have 1gb network cards 

[lewiscool45]

Yeah it seems like it needs attention of an engineer. Dont know how to get one to my address because every time I ring up they say everything's fine, which it clearly isn't. 

[Katie_WT]

Cheers for the reply there lewiscool45, 

Sorry to understand that you're still having some speed issues - have you downloaded our free Connect App at all? You can scan your network and check for faults - we also have our In-App help if you need it. 

Let us know how you get on with that and we can go from there 🙂 

Cheers