Hi,
Were on the M350 package and normally get the advertised 350 down and 35 up but for the last few days we have been as low as 15 Mbps down and 1 Mbps up.
Checked the service pages and no faults reported, we did however have a couple of outages a few weeks ago, believe a cable was cut when some new houses were getting built.
I have restarted the Hub 3, taken it out of modem mode and done a factory reset and still not getting any better than 90 Mbps down and 20 Mbps up.
Can someone look at the router stats and tell me if there is anything wrong please?
Many thanks.
Cable Modem Status |
Item | Status | Comments |
Acquired Downstream Channel (Hz) | 195000000 | Locked |
Ranged Upstream Channel (Hz) | 60299974 | Locked |
Provisioning State | Online | |
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 195000000 | -4.2 | 40 | 256 qam | 8 |
2 | 139000000 | -2.7 | 38 | 256 qam | 1 |
3 | 147000000 | -3.4 | 38 | 256 qam | 2 |
4 | 155000000 | -3.9 | 38 | 256 qam | 3 |
5 | 163000000 | -3.7 | 38 | 256 qam | 4 |
6 | 171000000 | -4 | 38 | 256 qam | 5 |
7 | 179000000 | -4 | 38 | 256 qam | 6 |
8 | 187000000 | -4.2 | 38 | 256 qam | 7 |
9 | 203000000 | -5 | 38 | 256 qam | 9 |
10 | 211000000 | -4.9 | 38 | 256 qam | 10 |
11 | 219000000 | -5.5 | 38 | 256 qam | 11 |
12 | 227000000 | -5.4 | 38 | 256 qam | 12 |
13 | 235000000 | -5.5 | 38 | 256 qam | 13 |
14 | 243000000 | -5.7 | 38 | 256 qam | 14 |
15 | 251000000 | -5.7 | 38 | 256 qam | 15 |
16 | 259000000 | -5.7 | 38 | 256 qam | 16 |
17 | 267000000 | -5.5 | 38 | 256 qam | 17 |
18 | 275000000 | -6.2 | 38 | 256 qam | 18 |
19 | 283000000 | -5.5 | 38 | 256 qam | 19 |
20 | 291000000 | -6.2 | 38 | 256 qam | 20 |
21 | 299000000 | -5.2 | 38 | 256 qam | 21 |
22 | 307000000 | -5.5 | 38 | 256 qam | 22 |
23 | 315000000 | -5 | 38 | 256 qam | 23 |
24 | 323000000 | -6.2 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.3 | 36198 | 0 |
2 | Locked | 38.6 | 146193 | 1921496 |
3 | Locked | 38.9 | 370559 | 1532231 |
4 | Locked | 38.6 | 214414 | 1901292 |
5 | Locked | 38.9 | 156221 | 1922359 |
6 | Locked | 38.6 | 93337 | 1035298 |
7 | Locked | 38.6 | 160892 | 1519427 |
8 | Locked | 38.6 | 398274 | 1164610 |
9 | Locked | 38.6 | 3765 | 0 |
10 | Locked | 38.6 | 383 | 0 |
11 | Locked | 38.6 | 3866 | 0 |
12 | Locked | 38.9 | 9683 | 0 |
13 | Locked | 38.9 | 52563 | 0 |
14 | Locked | 38.9 | 87355 | 0 |
15 | Locked | 38.9 | 241183 | 0 |
16 | Locked | 38.6 | 234478 | 1 |
17 | Locked | 38.6 | 195037 | 0 |
18 | Locked | 38.6 | 148281 | 0 |
19 | Locked | 38.9 | 29543 | 0 |
20 | Locked | 38.6 | 13056 | 0 |
21 | Locked | 38.6 | 120 | 0 |
22 | Locked | 38.9 | 6 | 0 |
23 | Locked | 38.9 | 0 | 0 |
24 | Locked | 38.9 | 0 | 0 |
|
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 60299974 | 50.3 | 5120 | 64 qam | 1 |
2 | 39399957 | 48.3 | 5120 | 64 qam | 4 |
3 | 46199988 | 47.8 | 5120 | 64 qam | 3 |
4 | 53699971 | 50.3 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
|
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | 34ncxv9873254k;fg87dsfd;k |
Primary Downstream Service Flow
SFID | 5643 |
Max Traffic Rate | 402500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 5644 |
Max Traffic Rate | 38500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
|