Over the last couple of weeks, the broadband in our home has gone from being reliable to being very intermittent and I've not been able to contact customer services to complain about this. But I have tried all the remedies suggested by the Triage bot (such as rebooting the router, being hardwired etc.) My partner's and my own work relies on having a good internet connection as all our work is cloud-based.
I've gone through the connection "dark-spots" on the app and there aren't any in either of the rooms where my partner and I work. So I'm unsure as to why our broadband has suddenly gone quite rubbish frankly.
Any suggestions would be appreciated (and on making a complaint as well).
Thank you for reaching out to us in our community and welcome back, sorry to hear you have been having an issue with slow speeds, I have managed to locate your account and did identify an issue which I have now cleared, please unplug the Router from the power leave 2 minutes then plug back in?