Only way out of this is to complain to the Ombudsman Services for arbitration cases (https://www.ombudsman-services.org/complain-now)
The process is as follows:
You have already complained to the company in the first instance
At least eight weeks have passed since you first complained to them or you have received a deadlock/ ADR letter
Your complaint is not in relation to fraud, property damage, discrimination or data protection
Your complaint is not the subject of court action and does not exceed £10,000.
You understand that it is your responsibility to ensure you have read the Scheme Rules, Guidance notes for customers and process guide (documents available at https://www.ombudsman-services.org/how-it-works/process)
Your complaint to VM would be that they are unable to supply services in a competent manner by allowing the over-utilisation!
The legal basis of your claim is that under the Consumer Rights Act 2015, VM have a duty to provide their service with reasonable skill and care - Over utilisation would fall outside of this!
The resolution you want is to be allowed to leave without financial penalty - VM will disagree and you will have a deadlock - then you go to the Ombudsman Services for arbitration cases
The process is as follows:
You have already complained to the company in the first instance
At least eight weeks have passed since you first complained to them or you have received a deadlock/ ADR letter
Your complaint is not in relation to fraud, property damage, discrimination or data protection
Your complaint is not the subject of court action and does not exceed £10,000.
You understand that it is your responsibility to ensure you have read the Scheme Rules, Guidance notes for customers and process guide (documents available at https://www.ombudsman-services.org/how-it-works/process)
Your complaint to VM would be that they are unable to supply services in a competent manner by allowing the over-utilisation!
The legal basis of your claim is that under the Consumer Rights Act 2015, VM have a duty to provide their service with reasonable skill and care - Over utilisation would fall outside of this!
The resolution you want is to be allowed to leave without financial penalty - VM will disagree and you will have a deadlock - then you go to the Ombudsman Services for arbitration cases
I had a technician visit a fortnight ago which switched out a lot of old connectors. Things had been a bit better since then, so I though it might be fixed. Unfortunately, today has gone to hell, making clear it isn't. In addition to the BQM below, my upstream speed is only half what I should be getting - looks like upstream congestion.
