I've been having erratic issues with ping for a few weeks now. Thought it might be a recurrence of an earlier issue with my coax cable, but no longer sure this is the case. Router stats:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
The previous visit by a technician found no problems - replaced my coax cable as a precaution, but this didn't help anything. You sent me a new hub a couple of weeks ago. This hasn't fixed the problem.
I am using Virgin Media's supplied superhub. I'm connected to it on a desktop PC via an ethernet connection and several other devices (phones, iPad, consoles) via wifi. Several of the ping spikes on my BQM have happened when I've not been at home and my devices have been switched off.
The pings spikes do sometimes coincide with a reduction in my upload speed, according to speedtest. This implies upstream congestion to me. Perhaps one of my neighbours is running a torrent-farm?
Thanks for your reply @Rogueywon 😊 As you are still having issues with your connection, it would certainly be worth going through some further checks on your account.
I'll send you a PM to confirm your details so this can be done.
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For the reference of others reading this thread, Nathan_B has asked me for all of my details again, for the fourth time in this thread. While I will provide them one more time, I am making a complaint if asked again. By this point, VM forum staff have all of my details on record many times over.
I had a technician visit a fortnight ago which switched out a lot of old connectors. Things had been a bit better since then, so I though it might be fixed. Unfortunately, today has gone to hell, making clear it isn't. In addition to the BQM below, my upstream speed is only half what I should be getting - looks like upstream congestion.
Sorry to hear your connection concerns have come back.
I have checked the systems at our side and can see that there is an upstream area concern that I have raised the the second line team to see if there is any update or timescale that we can provide.
Please do keep us updated if you have any further or worsen issues at all and we can continue to support via community forums.