Haha yea right.. an IT Manager who has been in the business over 17 years managing complex networks and VLANs doesn't know how to turn on a router and connect a CAT6 cable to a ethernet port.
Please don't insult me with lame responses.
I have had multiple engineers out, mostly non 1gig engineers who don't carry the required testers to test levels for a 1 gig connection.
The issue is with power levels and bad connections in the underground cables which has been confirmed with the latest engineer visit.