Hi neiliid,
I am terribly sorry to hear that - I have checked your account and cannot see why the appointment was missed but can certainly appreciate how frustrating that must have been.
I have booked in another appointment for the next available slot - you can find your appointment time slot via your My Virgin Media account.
In regards to the Mini Box, I can't see that this has been added to your account just yet. I'm afraid we cannot help with package changes or upgrades, so to add on the Mini Box to your account and arrange an installation, please do call us on either 0345 454 1111 / 150 or text us on 0753 305 1809 so our team can arrange this with you.
Thanks,
Beth
Beth