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MONKEYMOO
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Message 21 of 26
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Re: SLOW INTERNET

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000075.2512064 qam12
2462000005.15512064 qam11



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
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MONKEYMOO
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Message 22 of 26
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Re: SLOW INTERNET

Ok, pin hole reset done of the router...please find Downstream and Upstream results below :-

 

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1315000000540256 qam23
21390000006.940256 qam1
31470000006.540256 qam2
41550000006.540256 qam3
51630000006.540256 qam4
61710000006.540256 qam5
7179000000640256 qam6
8187000000640256 qam7
91950000005.940256 qam8
102030000005.840256 qam9
112110000005.840256 qam10
122190000005.540256 qam11
132270000005.540256 qam12
142350000005.540256 qam13
152430000005.340256 qam14
16251000000540256 qam15
172590000004.940256 qam16
182670000004.840256 qam17
192750000004.540256 qam18
202830000004.540256 qam19
212910000004.840256 qam20
22299000000540256 qam21
23307000000540256 qam22
243230000004.940256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.940
2Locked40.9120
3Locked40.960
4Locked40.960
5Locked40.3130
6Locked40.920
7Locked40.300
8Locked40.950
9Locked40.9210
10Locked40.940
11Locked40.350
12Locked40.950
13Locked40.360
14Locked40.960
15Locked40.300
16Locked40.350
17Locked40.350
18Locked40.360
19Locked40.940
20Locked40.350
21Locked40.330
22Locked40.3170
23Locked40.3220
24Locked40.360
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MONKEYMOO
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Message 23 of 26
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Re: SLOW INTERNET

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000145.2512064 qam12
2461999915.15512064 qam11



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
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MONKEYMOO
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Message 24 of 26
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Re: SLOW INTERNET

Here's hoping that all the above numbers mean something to somebody !? 🙂

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Emily_G
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Message 25 of 26
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Helpful Answer

Re: SLOW INTERNET

Thank you for that, it looks like there's now some upstream power level errors showing.

 

I'll pop you over a private message so we can book in an engineer appointment.

 

Thanks, Emily.

Ellehib90
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Message 26 of 26
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Re: SLOW INTERNET

I upgraded my Internet to 200mg a couple month back yet when I do speed tests im only getting 28 tops.. My son can't get WiFi in his bedroom so I got a WiFi booster and it's made no difference what so ever, I also can't get signal in my kitchen which is the room next to my router. I'm at my whits end with it now, I'm in a contract and in this contract I'm meant to be getting 200mg and I'm not, seriously considering leaving due to virgin not keeping to their contracts. 

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