on 05-01-2022 21:50
Hi,
Can I get an opinion on my speeds and router status? For reference my broadband package is: M500 Fibre Broadband.
This was fine until O2 moved me into Volt, I'm now below 300mbps previously on 300Mbps I was getting 340-400Mbps down, O2 moved me to 500 and I now struggle to get 300.
My router gets about 40-70c operating temperature (the room is around 18-19c)
Speedtests:
In-game latency 40-120ms.
Is this all okay/good? VM was meant to do work outside due to a faulty cable about 2 years ago but never carried it out (did turn up in a van but didn't get out - rain put the engineer off? Who knows).
on 05-01-2022 21:51
Hub Info:
Acquired Downstream Channel (Hz) | 267000000 | Locked |
Ranged Upstream Channel (Hz) | 53700000 | Locked |
Provisioning State | Online |
1 | 267000000 | 0 | 38 | 256 qam | 17 |
2 | 275000000 | 0.5 | 38 | 256 qam | 18 |
3 | 283000000 | 0.5 | 38 | 256 qam | 19 |
4 | 291000000 | 0.5 | 38 | 256 qam | 20 |
5 | 299000000 | 0.5 | 38 | 256 qam | 21 |
6 | 307000000 | 0.5 | 38 | 256 qam | 22 |
7 | 315000000 | 0.7 | 38 | 256 qam | 23 |
8 | 323000000 | 0.7 | 38 | 256 qam | 24 |
9 | 331000000 | 1 | 38 | 256 qam | 25 |
10 | 339000000 | 1.4 | 38 | 256 qam | 26 |
11 | 347000000 | 1.4 | 38 | 256 qam | 27 |
12 | 355000000 | 1.4 | 38 | 256 qam | 28 |
13 | 363000000 | 1.2 | 38 | 256 qam | 29 |
14 | 371000000 | 0.7 | 38 | 256 qam | 30 |
15 | 379000000 | 0.5 | 38 | 256 qam | 31 |
16 | 387000000 | 0.2 | 38 | 256 qam | 32 |
17 | 395000000 | 0.2 | 38 | 256 qam | 33 |
18 | 403000000 | 0.5 | 38 | 256 qam | 34 |
19 | 411000000 | 0.5 | 38 | 256 qam | 35 |
20 | 419000000 | 0.5 | 38 | 256 qam | 36 |
21 | 427000000 | 0.7 | 38 | 256 qam | 37 |
22 | 435000000 | 0.5 | 38 | 256 qam | 38 |
23 | 443000000 | 0 | 38 | 256 qam | 39 |
24 | 451000000 | 0 | 38 | 256 qam | 40 |
1 | Locked | 38.6 | 148 | 0 |
2 | Locked | 38.6 | 132 | 0 |
3 | Locked | 38.6 | 109 | 0 |
4 | Locked | 38.6 | 87 | 0 |
5 | Locked | 38.9 | 86 | 0 |
6 | Locked | 38.9 | 82 | 0 |
7 | Locked | 38.9 | 95 | 0 |
8 | Locked | 38.6 | 95 | 0 |
9 | Locked | 38.9 | 96 | 0 |
10 | Locked | 38.9 | 108 | 0 |
11 | Locked | 38.9 | 89 | 0 |
12 | Locked | 38.9 | 87 | 0 |
13 | Locked | 38.6 | 77 | 0 |
14 | Locked | 38.6 | 54 | 0 |
15 | Locked | 38.6 | 78 | 0 |
16 | Locked | 38.9 | 79 | 0 |
17 | Locked | 38.6 | 70 | 0 |
18 | Locked | 38.9 | 84 | 0 |
19 | Locked | 38.6 | 74 | 0 |
20 | Locked | 38.6 | 66 | 0 |
21 | Locked | 38.9 | 55 | 0 |
22 | Locked | 38.9 | 46 | 0 |
23 | Locked | 38.9 | 69 | 0 |
24 | Locked | 38.9 | 61 | 0 |
on 05-01-2022 21:51
1 | 53700000 | 42 | 5120 | 64 qam | 2 |
2 | 60300268 | 43 | 5120 | 64 qam | 1 |
3 | 46200000 | 41.8 | 5120 | 64 qam | 3 |
4 | 39400000 | 41.3 | 5120 | 64 qam | 4 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt053+voc-b.cm |
SFID | 836222 |
Max Traffic Rate | 575000000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 836221 |
Max Traffic Rate | 38520000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
No Ranging Response received and DHCP RENEW WARNING x100000000
on 08-01-2022 13:51
Hi ItsMyVMService thanks for posting and welcome to our community.
Sorry to hear you're not getting your expected speeds, especially after an upgrade. I would love to take a closer look on your behalf. I am going to send you a private message.
Regards
Lee_R
on 08-01-2022 15:00
Nothing stand outs for your stats unless I've missed something.
Have you tried a pinhole reset?
on 08-01-2022 15:16
Stats look fine, but you are running the tests via wireless. Virgin do NOT guarantee wireless speeds.
What speed do you get on https://speedtest.samknows.com/ with direct wired connection from PC/Laptop to Virgin Hub using a Cat 5e cable or better with a 1Gbps capable Ethernet network card?
08-01-2022 19:09 - edited 08-01-2022 19:11
Hi,
Thanks for the reply. None of my tests are wireless they're all hard wired CAT 7 about 2M from router - the icon on the speedtest is multi-connection icon not WiFi (confusing I know).
Wireless is even worse under 70Mbps on 5GHz band and 20-30Mbps on 2.5GHz band.
SamKnows gives a latency of 72.5ms, 9.20ms Jitter, 182Mbps Download, 18.6Mbps upload.
Windows 10 Pro, Hard Wired, WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0 (WiFi adapter is disabled).
08-01-2022 19:10 - edited 08-01-2022 19:11
on 08-01-2022 19:23
Try setting up a broadband quality form think broadband, it may help us highlight a problem.
on 08-01-2022 20:15
Hi @risc19,
I've just set up a BQM from ThinkBroadband (I think I've done it correctly).
These are from my ASUS RT-AC88U during testing: