Virgin Media Community

[ItsMyVMService]

Hi,

Can I get an opinion on my speeds and router status? For reference my broadband package is: M500 Fibre Broadband.

This was fine until O2 moved me into Volt, I'm now below 300mbps previously on 300Mbps I was getting 340-400Mbps down, O2 moved me to 500 and I now struggle to get 300.

My router gets about 40-70c operating temperature (the room is around 18-19c)

Speedtests:
In-game latency 40-120ms.

Spoiler

Is this all okay/good? VM was meant to do work outside due to a faulty cable about 2 years ago but never carried it out (did turn up in a van but didn't get out - rain put the engineer off? Who knows).

[ItsMyVMService]

Hub Info:

Spoiler

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	267000000	Locked
Ranged Upstream Channel (Hz)	53700000	Locked
Provisioning State	Online

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Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	267000000	0	38	256 qam	17
2	275000000	0.5	38	256 qam	18
3	283000000	0.5	38	256 qam	19
4	291000000	0.5	38	256 qam	20
5	299000000	0.5	38	256 qam	21
6	307000000	0.5	38	256 qam	22
7	315000000	0.7	38	256 qam	23
8	323000000	0.7	38	256 qam	24
9	331000000	1	38	256 qam	25
10	339000000	1.4	38	256 qam	26
11	347000000	1.4	38	256 qam	27
12	355000000	1.4	38	256 qam	28
13	363000000	1.2	38	256 qam	29
14	371000000	0.7	38	256 qam	30
15	379000000	0.5	38	256 qam	31
16	387000000	0.2	38	256 qam	32
17	395000000	0.2	38	256 qam	33
18	403000000	0.5	38	256 qam	34
19	411000000	0.5	38	256 qam	35
20	419000000	0.5	38	256 qam	36
21	427000000	0.7	38	256 qam	37
22	435000000	0.5	38	256 qam	38
23	443000000	0	38	256 qam	39
24	451000000	0	38	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	148	0
2	Locked	38.6	132	0
3	Locked	38.6	109	0
4	Locked	38.6	87	0
5	Locked	38.9	86	0
6	Locked	38.9	82	0
7	Locked	38.9	95	0
8	Locked	38.6	95	0
9	Locked	38.9	96	0
10	Locked	38.9	108	0
11	Locked	38.9	89	0
12	Locked	38.9	87	0
13	Locked	38.6	77	0
14	Locked	38.6	54	0
15	Locked	38.6	78	0
16	Locked	38.9	79	0
17	Locked	38.6	70	0
18	Locked	38.9	84	0
19	Locked	38.6	74	0
20	Locked	38.6	66	0
21	Locked	38.9	55	0
22	Locked	38.9	46	0
23	Locked	38.9	69	0
24	Locked	38.9	61	0

[ItsMyVMService]

Spoiler

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	42	5120	64 qam	2
2	60300268	43	5120	64 qam	1
3	46200000	41.8	5120	64 qam	3
4	39400000	41.3	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Spoiler

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt053+voc-b.cm

Primary Downstream Service Flow

SFID	836222
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	836221
Max Traffic Rate	38520000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

No Ranging Response received and DHCP RENEW WARNING x100000000

[Lee_R]

Hi ItsMyVMService thanks for posting and welcome to our community.

Sorry to hear you're not getting your expected speeds, especially after an upgrade.  I would love to take a closer look on your behalf.  I am going to send you a private message. 

Regards

Lee_R

[risc19]

Nothing stand outs for your stats unless I've missed something.

Have you tried a pinhole reset?

[conman33158]

Stats look fine, but you are running the tests via wireless. Virgin do NOT guarantee wireless speeds.

What speed do you get on https://speedtest.samknows.com/ with direct wired connection from PC/Laptop to Virgin Hub using a Cat 5e cable or better with a 1Gbps capable Ethernet network card?

1. Make sure the cable is Cat 5e or better
2. Make sure your PC/laptop has a 1Gbps or better network card
3. Disconnect all other Ethernet cables from the Hub when running the test

[ItsMyVMService]

Hi,

Thanks for the reply. None of my tests are wireless they're all hard wired CAT 7 about 2M from router - the icon on the speedtest is multi-connection icon not WiFi (confusing I know).

Wireless is even worse under 70Mbps on 5GHz band and 20-30Mbps on 2.5GHz band.

SamKnows gives a latency of 72.5ms, 9.20ms Jitter, 182Mbps Download, 18.6Mbps upload.

Windows 10 Pro, Hard Wired, WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0 (WiFi adapter is disabled).

[ItsMyVMService]

@risc19 I have yes, when Virgin Media advised me to reset via WhatsApp tech support - no change. Even tried modem mode with my ASUS AC88U no improvement.

[risc19]

Try setting up a broadband quality form think broadband, it may help us highlight a problem.

[ItsMyVMService]

Hi @risc19,

I've just set up a BQM from ThinkBroadband (I think I've done it correctly).

These are from my ASUS RT-AC88U during testing: