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Steven_L
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Message 11 of 15
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Re: Power levels

Please do that @Frank029 and let us know if you have any further issues with your connection, we'll be happy to help.

 

Have a great rest of your day 🙂

 

Regards

Steven_L

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Frank029
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Message 12 of 15
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Re: Power levels

Hi,

i have given it a few weeks but the same problems have come back again slow speeds, and no chance of gaming due to random disconnects.

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1474250000-3.238256 qam9
2482250000-3.538256 qam10
3490250000-4.238256 qam11
4498250000-4.238256 qam12
5506250000-4.737256 qam13
6514250000-538256 qam14
7522250000-5.537256 qam15
8530250000-637256 qam16
9538250000-6.737256 qam17
10546250000-7.236256 qam18
11554250000-7.536256 qam19
12562250000-6.537256 qam20
13570250000-5.737256 qam21
14578250000-4.938256 qam22
15586250000-4.738256 qam23
16594250000-4.738256 qam24
17658250000-537256 qam25
18666250000-5.237256 qam26
19674250000-537256 qam27
20682250000-5.238256 qam28
21690250000-5.237256 qam29
22698250000-5.737256 qam30
23706250000-5.237256 qam31
24714250000-5.537256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.9950
2Locked38.91380
3Locked38.61120
4Locked38.9950
5Locked37.61370
6Locked38.61310
7Locked37.65610
8Locked37.31850
9Locked37.32470
10Locked36.62160
11Locked36.61520
12Locked37.31490
13Locked37.61190
14Locked38.61830
15Locked38.91080
16Locked38.6970
17Locked37.61530
18Locked37.31320
19Locked37.61190
20Locked38.61380
21Locked37.31600
22Locked37.32610
23Locked37.61410
24Locked37.61400

 

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Frank029
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Message 13 of 15
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Re: Power levels

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15369999050.8512064 qam6
23940000050512064 qam8
34620000050.3512064 qam7
46030000050.8512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

02/05/2021 18:09:22noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 18:07:11noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 18:01:41noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 17:55:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2021 23:13:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2021 19:12:20noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2021 19:05:48Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2021 19:05:39noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2021 19:03:51noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2021 18:57:0noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Andrew-G
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Message 14 of 15
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Re: Power levels

Downstream power is too low again, and upstream rammed right up against the highest accepted values (which is too high in my experience of looking at hub status data here).  And despite VM's assurances, my personal view is that those levels you posted after the technician visit  were similarly out of whack, as they were in the first place.  I'll mark this for staff to advise again, give the company another chance to sort this. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Sasha_W
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Message 15 of 15
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Re: Power levels

Hi @Frank029

 

Thanks for posting this back on here and sorry to hear you're having further issues despite the engineer visit. 

 

We are more than happy to take a look into this for you and get this rectified for you. 

 

 

After looking at these results I have decided to book another technician for you so  they can rectify the previous issue.

 

I have added onto the notes the levels that you are experiencing and despite having a previous engineer you are still having some issues. 

 

I will PM you over the details but feel free to change or cancel this via your online account. 

 

If you do also have any further issues, please do not be hesitant to get in touch and I am more than happy to help you. 

 

Thanks 

Sasha - Forum Team


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