on 27-07-2021 17:56
Hi all,
I upgraded to the 1gb package earlier in the year and am very disappointed with the results. It's now slower (~160Mbps) than the 200MB package that I left (that I routinely tested at ~180Mbps).
I have a Hub 4 in modem mode, with Linksys Velop throughout the house and a series of connected machines on a 1gb network switch. All my speed tests have been from a machine that's cabled, I'm utterly unconcerned about the wifi tbh.
My speedtests were initially OK - I got 875Mbps at one point in April a few days after upgrading (that's the fastest I've ever recorded) but my fastest speed in June was only 179Mbps, July is looking the same.
My hub stats look like this:
Cable Modem Status | ||
Item | Status | Comments |
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
Channel Overview | Downstream | Upstream |
DOCSIS 3.0 channels | 31 | 4 |
DOCSIS 3.1 channels | 1 | 0 |
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
8 | 466250000 | 3.6 | 40.4 | QAM256 | 8 |
6 | 450250000 | 3.1 | 39 | QAM256 | 6 |
7 | 458250000 | 3.3 | 40.4 | QAM256 | 7 |
9 | 474250000 | 3.1 | 40.9 | QAM256 | 9 |
10 | 482250000 | 3.4 | 40.4 | QAM256 | 10 |
11 | 490250000 | 3.6 | 39 | QAM256 | 11 |
12 | 498250000 | 4 | 40.4 | QAM256 | 12 |
13 | 506250000 | 4 | 40.4 | QAM256 | 13 |
14 | 514250000 | 4.3 | 40.9 | QAM256 | 14 |
15 | 522250000 | 4.5 | 40.9 | QAM256 | 15 |
16 | 530250000 | 3.9 | 40.4 | QAM256 | 16 |
17 | 538250000 | 4 | 40.4 | QAM256 | 17 |
18 | 546250000 | 4.5 | 40.4 | QAM256 | 18 |
19 | 554250000 | 4.7 | 40.4 | QAM256 | 19 |
20 | 562250000 | 4.5 | 40.4 | QAM256 | 20 |
21 | 570250000 | 4 | 40.9 | QAM256 | 21 |
22 | 578250000 | 4.4 | 40.4 | QAM256 | 22 |
23 | 586250000 | 4.6 | 39 | QAM256 | 23 |
24 | 594250000 | 4.9 | 39 | QAM256 | 24 |
25 | 602250000 | 3.7 | 38.6 | QAM256 | 25 |
26 | 610250000 | 3.3 | 39 | QAM256 | 26 |
27 | 618250000 | 3 | 39 | QAM256 | 27 |
28 | 658250000 | 1.6 | 39 | QAM256 | 28 |
29 | 666250000 | 1.1 | 39 | QAM256 | 29 |
30 | 674250000 | 1.4 | 38.6 | QAM256 | 30 |
31 | 682250000 | 2.3 | 39 | QAM256 | 31 |
32 | 690250000 | 1.3 | 39 | QAM256 | 32 |
33 | 698250000 | 0.9 | 39 | QAM256 | 33 |
34 | 706250000 | 1.4 | 38.6 | QAM256 | 34 |
35 | 714250000 | 1.9 | 39 | QAM256 | 35 |
36 | 722250000 | 2.5 | 39 | QAM256 | 36 |
on 03-08-2021 17:39
Hi @ckempo
Thanks very much for getting back to us with the details of following your engineer visit.
Sorry to hear that your splitter had not been changed to a 1-in 2-out one and that your HUb 4 was not performing as expected.
I'm glad to heat that your speeds have improved since the visit, thank you for the positive feedback about James.
Please do continue to monitor your speeds and let us know if anything changes.
Kind regards,
Serena