Hi 00leel00
Thanks for coming back to us. I am sorry to hear you've had no contact and have fed this back.
We don't do package changes/cancellations via the forums, so you'd need to call us to discuss this.
I've ran a check on the systems and no issues are showing, all levels in spec, no outages etc.
Please could you do a BQM for us, let it run for a day or two and then post the results?
Kind regards,