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Molly_G
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Message 11 of 23
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Re: Poor Broadband Speed Into House

Hi @00leel00,

 

Thanks for getting back in touch - sorry to hear the issue could not be resolved by our engineer on the visit. 

I've just had a quick look and our team have noted that the Area Manager is arranging a re-visit, however, there is not a given time for this yet. I will email the local engineering team directly to get an update on this.

 

Kind regards,

Molly_G
Forum Team



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00leel00
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Message 12 of 23
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Re: Poor Broadband Speed Into House

Thanks.

Are you also able to tell me what it is/was in the status that looked off?

I have taken a look over things from here and I am unhappy with some of the status I am seeing.”

Many Thanks

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Lee_R
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Message 13 of 23
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Re: Poor Broadband Speed Into House

Hi @00leel00

I will send you a private message.

Regards

 

Lee_R

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00leel00
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Message 14 of 23
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Re: Poor Broadband Speed Into House

Still not heard anything from you. Connection still drops out completely even via Ethernet cable. Please can you just terminate our contract free of charge? I’d genuinely rather have no internet, than pay for something that doesn’t work properly.

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John_GS
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Message 15 of 23
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Re: Poor Broadband Speed Into House

Hi 00leel00

 

Thanks for coming back to us. I am sorry to hear you've had no contact and have fed this back. 

 

We don't do package changes/cancellations via the forums, so you'd need to call us to discuss this.

 

I've ran a check on the systems and no issues are showing, all levels in spec, no outages etc.

 

Please could you do a BQM for us, let it run for a day or two and then post the results?

 

Kind regards,

John_GS
Forum Team


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00leel00
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Message 16 of 23
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Re: Poor Broadband Speed Into House

3DBC7446-B2E9-4EA4-8D3C-D85AD9B75B4E.jpeg

 dropped out several times today. I assume this of course isn’t going to show that though.

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Zoie_P
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Message 17 of 23
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Re: Poor Broadband Speed Into House

Hi 00leel00,

Thanks for your post.

I have located your account and can see you have not rebooted in 18 days, if you could reboot and monitor over the next couple of days. Your BQM looks fine, your stats look fine on our end also.

Zoie

Zoie
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Richw1982
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Message 18 of 23
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Re: Poor Broadband Speed Into House

Hi, if the BQM isn't showing dropouts then its not loosing connection to CMTS, it actually looks really tidy.  Have you got any ethernets plugged in, try disconnecting all of those and monitoring.  May be worth doing a pinhole reset after you have disconnected them to reset all the logs.  Failing that has anyone swapped you hub?

I work for VMO2 but all opinions are my own and are based on my own experiences
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00leel00
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Message 19 of 23
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Re: Poor Broadband Speed Into House

Hiya,

Hub was swapped on 2nd August. We literally turned every single device off at the plug, and switched phones off, connected to the laptop via Ethernet, and tried it cia WiFi, and it still drops the connection. Have tried on multiple laptops, with multiple wires. It’s so ridiculous!

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Zach_R
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Message 20 of 23
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Re: Poor Broadband Speed Into House

Hi @00leel00,

I am sorry to hear that. Is this issue ongoing today? If so, have you performed a reboot as my colleague has advised?

Thanks,
 



Zach - Forum Team


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