Thanks for getting back in touch - sorry to hear the issue could not be resolved by our engineer on the visit.
I've just had a quick look and our team have noted that the Area Manager is arranging a re-visit, however, there is not a given time for this yet. I will email the local engineering team directly to get an update on this.
Still not heard anything from you. Connection still drops out completely even via Ethernet cable. Please can you just terminate our contract free of charge? I’d genuinely rather have no internet, than pay for something that doesn’t work properly.
Hi, if the BQM isn't showing dropouts then its not loosing connection to CMTS, it actually looks really tidy. Have you got any ethernets plugged in, try disconnecting all of those and monitoring. May be worth doing a pinhole reset after you have disconnected them to reset all the logs. Failing that has anyone swapped you hub?
I work for Virgin Media O2 but all oppinions are my own
Hub was swapped on 2nd August. We literally turned every single device off at the plug, and switched phones off, connected to the laptop via Ethernet, and tried it cia WiFi, and it still drops the connection. Have tried on multiple laptops, with multiple wires. It’s so ridiculous!