Hi @sweetleaf,
Thank you for your post and I'm very sorry to hear that you're experiencing some service issues with your broadband.
I have been able to check our systems and I can see that there is a local area issue that is impacting your services. There's currently a local SNR (Signal to Noise Ratio) outage in your area. The Fault number is F009800799 and the estimated fix time is currently listed as 09/05/22 at 17:15.
I am very sorry that you're being impacted by this issue and I can assure you that our engineers are working hard to resolve this issue. You can keep up to date on this problem by checking our Service Checker page or calling our Automated Service line on 0800 561 0061.
Let us know if your issues continue past this date and we'll update you as much as we can.
Thank you.