Virgin Media Community

[Alex_RM]

No worries burckett 🙂

Pop back after the fix date to let us know how you're getting on.

Alex_Rm

[burckett]

So nothings changed what do we do now? maybe tell me a few more lies and promises they seem to be everywhere on this forum 

[John_GS]

Hi burckett,

Thanks for coming back to us. 

Please can you do a wired non-console speedtest for me via a PC/Laptop with no other devices connected and let me know the result? I've checked our systems today and there's no issues showing.

Kind regards,

[burckett]

[John_GS]

Thanks for doing that. 

I've raised it under reference F008313528 with the networks team who'll look into this now.

Kind regards,

[burckett]

Thanks it really has became unusable these last few days, taking minutes to load a simple webpage.

[burckett]

Any chance of this being fixed any time soon? honestly? you just took a payment from me for a 350mb contract and i am getting 10mb maximum

[burckett]

Any chance of this being fixed any time soon? honestly? you just took a payment from me for a 350mb contract and i am getting 10mb maximum

[John_GS]

Hi burckett, My apologies again for the lower than expected speeds. It is with the networks team as previously advised with that fault number in my last reply. The estimated fix date for this is the 19th August 2020. 

Kind regards,

[burckett]

so what's wrong with it?