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Alex_RM
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Message 11 of 21
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Re: Paying for 350 but not getting it

No worries burckett 🙂

 

Pop back after the fix date to let us know how you're getting on.

 

Alex_Rm

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burckett
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Message 12 of 21
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Re: Paying for 350 but not getting it

So nothings changed what do we do now? maybe tell me a few more lies and promises they seem to be everywhere on this forum 

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John_GS
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Message 13 of 21
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Re: Paying for 350 but not getting it

Hi burckett,

 

Thanks for coming back to us. 

 

Please can you do a wired non-console speedtest for me via a PC/Laptop with no other devices connected and let me know the result? I've checked our systems today and there's no issues showing.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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burckett
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Message 14 of 21
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Re: Paying for 350 but not getting it

Untitled.jpg

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John_GS
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Message 15 of 21
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Re: Paying for 350 but not getting it

Thanks for doing that. 

 

I've raised it under reference F008313528 with the networks team who'll look into this now.

 

Kind regards,

 

 

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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burckett
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Message 16 of 21
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Re: Paying for 350 but not getting it

Thanks it really has became unusable these last few days, taking minutes to load a simple webpage.

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burckett
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Message 17 of 21
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Re: Paying for 350 but not getting it

Any chance of this being fixed any time soon? honestly? you just took a payment from me for a 350mb contract and i am getting 10mb maximum

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burckett
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Message 18 of 21
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Re: Paying for 350 but not getting it

Any chance of this being fixed any time soon? honestly? you just took a payment from me for a 350mb contract and i am getting 10mb maximum

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John_GS
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Message 19 of 21
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Re: Paying for 350 but not getting it

Hi burckett, My apologies again for the lower than expected speeds. It is with the networks team as previously advised with that fault number in my last reply. The estimated fix date for this is the 19th August 2020. 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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burckett
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Message 20 of 21
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Re: Paying for 350 but not getting it

so what's wrong with it? 

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