It looks like an issue on the Virgin network is occurring in your area, if its still an issue in the morning I would recommend calling customer service at 8am when lines open, 0345 454 1111.
Alternatively hang on here and a staff member will be along to check issue out.
If I've helped let me know 🙂
10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L
I give 'my' experience to help where possible.