Hi Daniel, have a look in the networking section, and look for the big post near the top, VM CORE NETWORK FAILURE {URGANT}, you'll likely find this is part of the problem, i mention this as you said in a post about a video call around 8pm, and currently have a core network issue affecting any and all customers data going through that link, particularly at 8pm-10pm every night, as much as the forum staff here are useful and very helpful, this is a KNOWN issue so i'm not sure why this doesn't appear to have been mentioned to you.....