on 17-01-2022 14:55
Posted about this before in another section but feel its speed related so its under the speed section, obviously.
Suffered really bad packet loss plus low upload speeds (barely 3 mbps) due to a SNR area outage over Christmas, this was resolved towards the end of the month and I thought that was the end of it.
Today, however according to my BQM there's alot of packet loss and speed tests show only 8-10mbps upload (I should be getting 20).
This is really annoying as I do video calls for work and need a good upload speed. 8 is probably ok to get by on but the platform I use shows packet loss by up to 4% which makes the video slightly choppy.
on 13-04-2022 14:43
Has been really bad for the past 24 hours:
on 13-04-2022 14:44
on 13-04-2022 14:44
on 13-04-2022 16:40
@Daniel_C wrote:
yes you seem to have a bit of packet loss likely on the upstream way to test would be to Wireshark the WAN in modem mode to see if your getting all requests.
you can do a short ping test to ping -n 200 194.168.4.100
on 13-04-2022 17:04
Where do I do the ping test?
To Wireshark the WAN I would need to login into my hub settings right? Sorry this is all new to me and I don't fully understand how to do it all.
on 13-04-2022 17:19
on 13-04-2022 17:22
Ok, did the ping test, these are the figures
Pinging 194.168.4.100 with 32 bytes of data:
Reply from 194.168.4.100: bytes=32 time=13ms TTL=61
Reply from 194.168.4.100: bytes=32 time=16ms TTL=61
Request timed out.
Reply from 194.168.4.100: bytes=32 time=10ms TTL=61
Reply from 194.168.4.100: bytes=32 time=12ms TTL=61
Reply from 194.168.4.100: bytes=32 time=15ms TTL=61
Reply from 194.168.4.100: bytes=32 time=7ms TTL=61
Reply from 194.168.4.100: bytes=32 time=7ms TTL=61
Reply from 194.168.4.100: bytes=32 time=8ms TTL=61
Reply from 194.168.4.100: bytes=32 time=8ms TTL=61
Reply from 194.168.4.100: bytes=32 time=15ms TTL=61
Reply from 194.168.4.100: bytes=32 time=8ms TTL=61
Request timed out.
Reply from 194.168.4.100: bytes=32 time=10ms TTL=61
Reply from 194.168.4.100: bytes=32 time=13ms TTL=61
Reply from 194.168.4.100: bytes=32 time=7ms TTL=61
Reply from 194.168.4.100: bytes=32 time=6ms TTL=61
Reply from 194.168.4.100: bytes=32 time=8ms TTL=61
Reply from 194.168.4.100: bytes=32 time=9ms TTL=61
Reply from 194.168.4.100: bytes=32 time=9ms TTL=61
Reply from 194.168.4.100: bytes=32 time=8ms TTL=61
Reply from 194.168.4.100: bytes=32 time=14ms TTL=61
Reply from 194.168.4.100: bytes=32 time=8ms TTL=61
Reply from 194.168.4.100: bytes=32 time=7ms TTL=61
Reply from 194.168.4.100: bytes=32 time=8ms TTL=61
Reply from 194.168.4.100: bytes=32 time=7ms TTL=61
Reply from 194.168.4.100: bytes=32 time=6ms TTL=61
on 14-04-2022 15:35
Hi Daniel_C,
Sorry to see you're still experiencing an issue with the connection.
I have had a look at things from our side and can see there is an area SNR issue ongoing, this is currently set to be fixed on the 19th April.
Please let us know how you get on after this date.
Alex_Rm
on 20-04-2022 14:38
Hi Alex, still suffering some packet loss after the fix date has passed.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/41231e6e251120221d7c782baeeae99f0b169893
on 22-04-2022 14:50
Hi Daniel_C,
I'm sorry to hear that you're still having issues with your connection.
I have checked the fault reference and can see that the estimated fix date for this issue has been delayed to the 26th April. I am really sorry about that.
I can appreciate this must be frustrating but please be assured that we'll be working hard to resolve this.
Kind regards