on 05-11-2022 20:42
Please can someone take a look to see what might be happening with my connection?
I have just restarted the router before capturing these screenshots
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 258750000 | 3.5 | 38 | 256 qam | 16 |
2 | 250750000 | 3.2 | 38 | 256 qam | 15 |
3 | 266750000 | 3.7 | 38 | 256 qam | 17 |
4 | 274750000 | 3 | 38 | 256 qam | 18 |
5 | 282750000 | 3.2 | 38 | 256 qam | 19 |
6 | 290750000 | 3.7 | 38 | 256 qam | 20 |
7 | 298750000 | 5.1 | 38 | 256 qam | 21 |
8 | 306750000 | 5.9 | 38 | 256 qam | 22 |
9 | 314750000 | 6.5 | 40 | 256 qam | 23 |
10 | 322750000 | 6.4 | 40 | 256 qam | 24 |
11 | 330750000 | 6.5 | 38 | 256 qam | 25 |
12 | 338750000 | 5.9 | 38 | 256 qam | 26 |
13 | 346750000 | 5.8 | 40 | 256 qam | 27 |
14 | 354750000 | 5.3 | 40 | 256 qam | 28 |
15 | 362750000 | 5.6 | 38 | 256 qam | 29 |
16 | 370750000 | 5.5 | 38 | 256 qam | 30 |
17 | 378750000 | 5.5 | 38 | 256 qam | 31 |
18 | 386750000 | 4.8 | 38 | 256 qam | 32 |
19 | 394750000 | 4.6 | 40 | 256 qam | 33 |
20 | 402750000 | 4.3 | 38 | 256 qam | 34 |
21 | 410750000 | 4 | 40 | 256 qam | 35 |
22 | 418750000 | 3.7 | 40 | 256 qam | 36 |
23 | 522750000 | 4.3 | 40 | 256 qam | 37 |
24 | 530750000 | 4.6 | 40 | 256 qam | 38 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 5 | 0 |
2 | Locked | 38.9 | 6 | 0 |
3 | Locked | 38.9 | 4 | 0 |
4 | Locked | 38.9 | 0 | 0 |
5 | Locked | 38.6 | 5 | 0 |
6 | Locked | 38.6 | 0 | 0 |
7 | Locked | 38.9 | 5 | 0 |
8 | Locked | 38.6 | 5 | 0 |
9 | Locked | 40.3 | 6 | 0 |
10 | Locked | 40.3 | 0 | 0 |
11 | Locked | 38.9 | 4 | 0 |
12 | Locked | 38.9 | 0 | 0 |
13 | Locked | 40.3 | 5 | 0 |
14 | Locked | 40.3 | 0 | 0 |
15 | Locked | 40.3 | 5 | 0 |
16 | Locked | 38.9 | 0 | 0 |
17 | Locked | 38.9 | 5 | 0 |
18 | Locked | 38.9 | 6 | 0 |
19 | Locked | 40.3 | 5 | 0 |
20 | Locked | 38.9 | 4 | 0 |
21 | Locked | 40.3 | 0 | 0 |
22 | Locked | 40.3 | 14 | 0 |
23 | Locked | 40.3 | 0 | 0 |
24 | Locked | 40.3 | 0 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 30100000 | 42.8 | 5120 | 64 qam | 4 |
2 | 43100000 | 42.8 | 5120 | 64 qam | 2 |
3 | 23600000 | 42.8 | 5120 | 16 qam | 5 |
4 | 36600000 | 42.8 | 5120 | 32 qam | 3 |
5 | 49600000 | 43.3 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
5 | ATDMA | 0 | 0 | 0 | 0 |
on 05-11-2022 22:45
on 06-11-2022 18:04
Thanks
I have reset the router and set it back up as fresh but still no change unfortunately.
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 49600009 | 43.3 | 5120 | 64 qam | 1 |
2 | 43100000 | 42.8 | 5120 | 64 qam | 2 |
3 | 23599634 | 42.5 | 5120 | 16 qam | 5 |
4 | 30100000 | 42.5 | 5120 | 64 qam | 4 |
5 | 36600000 | 42.8 | 5120 | 64 qam | 3 |
on 11-11-2022 14:15
Can anyone from VM update me on this please as this issue is still occuring.
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 49599980 | 43.8 | 5120 | 64 qam | 1 |
2 | 43100130 | 43.3 | 5120 | 64 qam | 2 |
3 | 23599983 | 43 | 5120 | 16 qam | 5 |
4 | 30099888 | 43 | 5120 | 64 qam | 4 |
5 | 36599969 | 43.3 | 5120 | 64 qam | 3 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 35 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
5 | ATDMA | 0 | 0 | 0 | 0 |
Time Priority Description
10/11/2022 14:38:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/11/2022 10:37:23 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/11/2022 08:36:11 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/11/2022 07:19:18 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:45 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/11/2022 16:54:0 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:41 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/11/2022 16:29:28 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/11/2022 16:29:11 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/11/2022 16:25:6 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:47 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/11/2022 16:14:32 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/11/2022 16:13:48 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/11/2022 16:10:26 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/11/2022 20:01:11 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:45 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/11/2022 15:30:31 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/11/2022 14:39:8 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/11/2022 13:54:56 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 11-11-2022 15:34
on 11-11-2022 15:55
Hi Rwilliams100,
Thank you for your post. I'm very sorry to hear about the issue with your broadband.
I have taken a look on our side and I can see we have a fault reported in your area.
It is an SNR issue. The fault reference is: F010214868.
The estimated fix date is set for today. So hopefully this will be resolved by the end of the day.
^Martin
14-11-2022 16:04 - edited 14-11-2022 16:10
Is there any update on this as it doesnt look like the issue is resolved.
I have just rebooted before this snapshot. As you can see from BQM its started giving me packet loss. Even after it was "Fixed" i was still getting the odd spike every hour or so and qam was showing 32 but as you can see below, it has dropped to 16 again.
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 49600000 | 43.8 | 5120 | 64 qam | 1 |
2 | 23600000 | 43 | 5120 | 16 qam | 5 |
3 | 43100000 | 43 | 5120 | 64 qam | 2 |
4 | 30100000 | 42.8 | 5120 | 64 qam | 4 |
5 | 36600000 | 43 | 5120 | 64 qam | 3 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
5 | ATDMA | 0 | 0 | 0 | 0 |
on 17-11-2022 09:31
Thanks for your post on our Community Forums @Rwilliams100, and welcome back to our Forums.
I'm sorry to see that the issue has been ongoing for some time, and looking into your local area an outage was raised on 25/10/22 at 18:59, and is estimated to be resolved on 21/11/22 at 13:00.
I do sincerely hope that our team is able to have this resolved as soon as possible for you and all effected users.
Kindest regards,
David_Bn
on 28-11-2022 08:12
Any update please? This issue is still on going.
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 49599931 | 43 | 5120 | 64 qam | 1 |
2 | 43099985 | 42.5 | 5120 | 64 qam | 2 |
3 | 23599938 | 42.5 | 5120 | 16 qam | 5 |
4 | 36599888 | 42.5 | 5120 | 64 qam | 3 |
5 | 30099985 | 42.5 | 5120 | 64 qam | 4 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 113 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
5 | ATDMA | 0 | 0 | 4 | 0 |
on 30-11-2022 09:49
Thanks for posting on our community forum and sorry to hear about your broadband issue.
An outage is currently logged in the area due to noise being discovered on the network which is causing your packet loss, the current ETA for a fix is 05 DEC 2022 09:00 - the team are working hard to have this resolved as soon as possible.
Regards