Packet Loss increasing since Sep 30th.

[XLLC3]

Since Sep 30th (at approximately 8:30 PM) I've been experiencing an escalating level of packet loss. I've restarted my equipment several times over the last few days since, but there has been little / no improvement. Could this issue be investigated, because it doesn't seem to be improving over time.

BQM snapshot:

As you can see from this snapshot dated from today (the 3rd), things did briefly and very suddenly clear up at about 5 AM, before beginning to degrade again at around 6 AM. Then things improved again at about 8 AM, and then almost exactly at 1 PM my internet went down for a few minutes and the packet loss began to creep back up.

SuperHub info

[Natalie_L · Accepted solution]

Hi XLLC3, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you are experiencing issues with the service.

I have taken a look from our side and can see there is currently a known issue within your area relating to SNR ) Signal to Noise Ratio) 

The details for this are as follows. 

Date Open:29 SEP 2021 

Estimated end date:06 OCT 2021 13:05

Our sincere apologies for any inconvenience caused. 

Thanks