Over the last few weeks I have been experiencing intermittent issues with Virgin Media broadband which mainly involve connection disconnects and packet loss. These issues are impacting both wired and wireless connections.
As a result, I have started using the Broadband Quality Monitor (BQM) which has shown red spikes most days recently. In addition, my Hub 3.0 router has various warnings in the logs (RCS Partial Service (Warning!) and No Ranging Response received - T3 time-out (Critical)).
Please could you suggest what steps should be taken.
Thanks for your help.
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
Apologies to hear about the issues you have been having with your connection.
Checking our systems, I can see that there is a fault open that is affecting you. The details of that are here:
I have made a note of this on your account so the relevant teams are aware you are affected. If there is anything else we can do, let us know.
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I continue to have issues with Virgin Media broadband on an almost daily basis with disconnects occurring usually in the evening. Every time I check the status it refers to there being issues in the area that are being worked on. What is the position please?
I'm really sorry to hear you're still having problems. I've taken a look at this on my end, and it does look like the fault that Kath has mentioned is still ongoing This has been updated to advise of a fix date for 16th August 2022 at 12PM.
I'm really sorry for any inconvenience caused,
Reece - Forum Team
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