Virgin Media Community

[paul_taylor]

Hoping some of the mods will see this.

I have just taken a new package that was offered. This has taken my Cable internet from 100mb to 230mb.

I have a Superhub3, and its config file confirms it has changed and now should be 230mb / 20mb. However every speed test is showing 52mb max when checking via Ethernet directly. I have power cycled the hub but made no difference, still 52mb / 20mb.

Please can this be looked into.

[Adduxi]

Have you checked the cable?  It should be Cat 5e or better.  Is there any QOS settings in the C9 causing the slow down.

[paul_taylor]

It always used to achieve 200mb without issue before i reduced my package to 100mb preciously.

In any case, have reset the Superhub3 this morning and connected directly. No change, 52mb max. All the cabling in my house is CAT6. As mentioned its been fine for the last 1.5yrs at 100mb. Package upgraded yesterday and now our bandwidth has effectively reduced in half.

[conman33158]

Have you tried a test with the Hub in router mode to rule out the other equipment?

What speed do you get on https://speedtest.samknows.com/ with direct wired connection from PC/Laptop to Virgin Hub using a Cat 5e cable or better with a 1Gbps capable Ethernet network card?

1. Make sure the cable is Cat 5e or better
2. Make sure your PC/laptop has a 1Gbps or better network card
3. Disconnect all other Ethernet cables from the Hub when running the test

[paul_taylor]

As noted above. Yes ive reset it back to a router.

And yes my house is CAT6 cabled.

[-tony-]

things should not have changed but lets be sure

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

[paul_taylor]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	603000000	2.5	38	256 qam	25
2	475000000	2.4	38	256 qam	9
3	483000000	2.2	38	256 qam	10
4	491000000	2.7	40	256 qam	11
5	499000000	2.5	38	256 qam	12
6	507000000	2.5	38	256 qam	13
7	515000000	2.5	38	256 qam	14
8	523000000	2.2	38	256 qam	15
9	531000000	2.2	40	256 qam	16
10	539000000	2	38	256 qam	17
11	547000000	2.2	38	256 qam	18
12	555000000	2.4	38	256 qam	19
13	563000000	2.5	40	256 qam	20
14	571000000	2.5	40	256 qam	21
15	579000000	2.7	38	256 qam	22
16	587000000	2.4	40	256 qam	23
17	595000000	2.7	40	256 qam	24
18	611000000	2	38	256 qam	26
19	619000000	2.2	38	256 qam	27
20	627000000	2.2	38	256 qam	28
21	635000000	2.2	38	256 qam	29
22	643000000	2.5	38	256 qam	30
23	651000000	2.7	38	256 qam	31
24	659000000	2.7	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	83	0
2	Locked	38.9	25	0
3	Locked	38.6	34	0
4	Locked	40.3	38	0
5	Locked	38.9	41	0
6	Locked	38.9	51	0
7	Locked	38.9	49	0
8	Locked	38.9	48	0
9	Locked	40.3	44	0
10	Locked	38.9	57	0
11	Locked	38.9	69	0
12	Locked	38.9	66	0
13	Locked	40.3	58	0
14	Locked	40.3	72	0
15	Locked	38.9	55	0
16	Locked	40.3	69	0
17	Locked	40.3	73	0
18	Locked	38.9	95	0
19	Locked	38.9	98	0
20	Locked	38.9	92	0
21	Locked	38.9	98	0
22	Locked	38.9	100	0
23	Locked	38.9	96	0
24	Locked	40.3	85	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300002	43	5120	64 qam	1
2	39400000	41.5	5120	64 qam	4
3	46200004	41.5	5120	64 qam	3
4	53700029	43	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[paul_taylor]

Speed has currently dropped even more.

Now 32mb max via ethernet with my home network disconnected.

Interestingly our V6 box has rebooted on its own 2 times this afternoon. I wonder if VM are updating it after package changes ?. As its never done that before.

[-tony-]

levels are all good any info here - there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level

[legacy1]

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@paul_taylor wrote:

I have just taken a new package that was offered. This has taken my Cable internet from 100mb to 230mb.

.

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@paul_taylor wrote:

It always used to achieve 200mb without issue before i reduced my package to 100mb preciously..

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You say you went from 100 to 200 then you reduced your package 🤔