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Dazza1204
Joining in
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Message 1 of 14
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Online gaming

Paying 47 a month just for internet 200meg and playing fifa 20 is just impossible ,so much lag,on a wired connection tried speedtest within 10 minutes speed reported at 6.7meg then 134meg then 162meg ,up and down all the time,its a joke making online gaming a real pain,is this normal for the hub3?    

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DJ_Shadow1966
Super solver
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Message 2 of 14
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Re: Online gaming

Hello

How is the gaming device connected to the hub wired or wireless ?

If on a wired connection can you please do the following :-

Can you please post your network stats from the hub

Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1

Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.

Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.

Regards Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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RedGooner
Knows their stuff
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Message 3 of 14
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Re: Online gaming

The best way to game on VM is with the SH3 in modem mode, and your own router.

--
Red (VM SH2 AC Beta tester)
Running on 350Mb VM service with SH3 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk.
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Grendel985
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Message 4 of 14
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Re: Online gaming Fifa 20 Hub 3 200MB

I have been having the exact same problem since my hub 2 died and was upgraded to hub 3 back in May 2019.  Any help would be greatly appreciated 

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Grendel985
Tuning in
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Message 5 of 14
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Re: Online gaming Fifa 20 Hub 3 200MB

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1323000000-2.537256 qam24
2139000000-4.737256 qam1
3147000000-3.737256 qam2
4155000000-3.436256 qam3
5171000000-3.437256 qam5
6179000000-3.737256 qam6
7187000000-3.237256 qam7
8195000000-337256 qam8
9203000000-337256 qam9
10211000000-437256 qam10
11235000000-6.537256 qam13
12243000000-5.437256 qam14
13251000000-537256 qam15
14259000000-4.537256 qam16
15267000000-4.237256 qam17
16275000000-4.537256 qam18
17283000000-3.937256 qam19
18291000000-338256 qam20
19299000000-2.437256 qam21
20307000000-2.438256 qam22
21315000000-2.437256 qam23



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.31355184
2Locked37.3245142015
3Locked37.6189631691
4Locked36.6278511443
5Locked37.67350825
6Locked37.65837540
7Locked37.65639449
8Locked37.613210658
9Locked37.618764806
10Locked37.318824843
11Locked37.35886621
12Locked37.33842351
13Locked37.32181171
14Locked37.684280
15Locked37.31449146
16Locked37.61763224
17Locked37.61641165
18Locked38.61910312
19Locked37.61967205
20Locked38.61749198
21Locked37.61445184
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Grendel985
Tuning in
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Message 6 of 14
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Re: Online gaming Fifa 20 Hub 3 200MB

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537001665.5512016 qam5
2326000005.5512016 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
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Grendel985
Tuning in
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Message 7 of 14
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Re: Online gaming Fifa 20 Hub 3 200MB

Min Traffic Rate0



Primary Upstream Service Flow

SFID9461
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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Grendel985
Tuning in
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Message 8 of 14
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Re: Online gaming Fifa 20 Hub 3 200MB

Network Log

Time Priority Description

21/10/2019 00:39:54Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2019 00:40:29Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2019 12:47:16Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2019 12:48:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2019 17:42:49Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2019 17:42:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2019 17:43:0Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2019 17:46:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2019 18:20:22Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2019 20:14:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2019 22:30:12Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2019 22:55:49Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2019 22:55:55Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2019 23:02:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2019 02:38:46Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2019 02:48:0Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2019 06:23:36Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2019 06:45:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2019 11:31:42Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2019 11:35:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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BrianY
Fibre optic
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Message 9 of 14
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Re: Online gaming Fifa 20 Hub 3 200MB

1 53700166 5.5 5120 16 qam 5
2 32600000 5.5 5120 16 qam 3
There is your problem 5.5 (actual 55dBmV) over the maximum value.
Causing noise errors!
If still high after a reboot, sorry to say a phone call requesting a visit needed to correct.
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DJ_Shadow1966
Super solver
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Message 10 of 14
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Re: Online gaming Fifa 20 Hub 3 200MB

Hello

Yep upstream running hot, you can either call in or wit for a VM staff member to pick up you need an engineer.

Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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