on 28-12-2021 21:39
Hi I’m paying for 200mbps and only getting 6mbps rebooted everything
28-12-2021 21:55 - edited 28-12-2021 21:56
what speeds do you get with an ethernet connection?
28-12-2021 22:32 - edited 28-12-2021 22:32
@xboss wrote:Hi I’m paying for 200mbps and only getting 6mbps rebooted everything
Anything resulting from your previous thread?
https://community.virginmedia.com/t5/Forum-Archive/Not-getting-what-I-m-paying-for/m-p/4179972
on 29-12-2021 08:53
I was getting the same on Ethernet ( it’s not a Wi-Fi problem) The problem only occurred whilst I was watching the football on Amazon prime as soon as the game finished the speeds were back to 56mbps even though I was still watching prime
29-12-2021 09:15 - edited 29-12-2021 09:16
You can only measure the speed when every other device is disconnected. No other connections working.
Post a live link to a new BQM.
on 29-12-2021 10:56
It’s makes no difference what other devices are connected the fact of the matter is my speed was 10% of what it should be whilst watching the game and then as soon as the game finished it was back to we’re it should have been same devices. Fire stick and iPhone X the only devices connected at that time
on 29-12-2021 11:10
Once again, you cannot measure the speed while doing anything else over the broadband. The device running the speedtest must be the only connection.
You might have a service problem, but this is not the way to show it.
on 29-12-2021 15:33
Once again it doesn’t matter what devices I have connected, if I run a speed test now it will give me good results just like it would before last nights game and after last nights game ! The issue happens during games which either points to a “traffic management” issue on VM side or I’m connected to the same node as every other sports fan in the neighbourhood!!!!!!
on 29-12-2021 15:42
Nobody can help you if you won't troubleshoot
on 29-12-2021 15:45
He seems to think that the TV program and other devices don't use bandwidth.
I'm out.