We have had a major issue with the upload speed for more than 12 weeks now and we have reported it over and over to Virgin Media and in week 4 they originally admitted the problem saying that "it is a difficult problem in the area and is expected to be resolved by 23rd of May". We never got an update after that, and when we kept reporting the problem they instead wanted to switch our Hub to a Hub 4 and wanted us to "monitor the problem". We did, and week 8 we reported our monitoring and we finally got a technician sent out.
When the technician arrived he started by plugging in his equipment straight into the wall and said that he saw the exact same numbers that I had logged. The upload speed fluctuated between nothing and a third of what was expected (we should have 36MB). We were lucky that the issue was apparent when he arrived, because it only happens for a couple of hours a couple of times a day. So he could've easily missed it.
He immediately says that it's due to noise in the upload frequency and calls in to the callcentre to raise a ticket, but the operator refuses. He asks to speak to her senior who also refuses. Apparently upload speed is not important enough to fix.
Problem is this: I am a streamer and I literally make my living off of the upload speed and have now been affected for 3 months! I am at a complete loss
