Hi miteshjoshi,
Thanks for coming back to me and trying this.
I got this directly from an area field manager in another area as there was another customer experiencing the same issues when trying to lock on to the DOCSIS 3.1 channel. We don't set up accounts to connect to the different, these are automatically done.
As you have a different area field manager to the other customer, I have emailed them to find out the best way to proceed here for you.
Once I have a reply, I will come back to you.
Thanks,