New broadband router

[Elsnorff]

Good afternoon!

Just wondering how many hoops i have to jump through to get an updated router. I would really like to take advantage of the Volt2 service i am paying for as well as to move over to an IP phone as my phoneline seems to have been damaged during building work. I figured going IP phone would save having to replace the cable.

Who, and how should i speak to?

[Client62]

Speak to Customer Services about the phone outage.   If the existing Hub has RJ11 phone socket(s) is VOIP ready.

[Steven_L]

Hey Elsnorff,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your services, have you been able to speak to the team to get this looked into, since you last posted?

Kind Regards,

Steven_L