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Message 21 of 28
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Re: New M500 Customer (from 350) can't get above 300Mbps

Hi All,

Funnily enough I am having the exact same issue (thought I was going mad). Upgraded a couple weeks ago to M500, but speeds haven't changed, am hitting peak 360mbps, never seen the speedtest needle jump higher than 400mbps once!

Any suggestions on how to fix would be awesome. I have the router in Modem mode with Deco M4 mesh network around the house. Speed tested on Mac 5Ghz connection to primary router, on the WiFi settings on Mac am getting a TX rate of 325mbps as I type.

Thanks!!

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Message 22 of 28
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Re: New M500 Customer (from 350) can't get above 300Mbps


@Corey_C wrote:

Hi LordZoltan,

 

Thanks for replying. Are you able to confirm if your connection is OK? Having a look it appears you had spoken to your faults team this afternoon.

 

Cheers,

Corey C


Hi Corey,

Things are working okay, thanks, although I haven't hit the heady heights of 400Mbps that I did earlier since.  I've always been able to max my connection (when I was 200 and then 350) but I no longer can.

The folks here are saying that my power levels are way off and need to be corrected by an engineer, so it looks like I need a visit?

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Message 23 of 28
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Re: New M500 Customer (from 350) can't get above 300Mbps

Hi LordZoltan, 

thank you for your reply 🙂 

I can take a look into this for you and will pop you over a private message 

thanks,

Zoie

 

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Message 24 of 28
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Re: New M500 Customer (from 350) can't get above 300Mbps

Glad we could get you booked in LordZoltan, 

Please let us know how your visit goes and how your service is after 🙂

thanks,

Zoie

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Message 25 of 28
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Re: New M500 Customer (from 350) can't get above 300Mbps

So engineer arrived yesterday - early, too, which was nice 🙂

Did some checks inside the house, nothing wrong there, then went out to the cabinet and changed some stuff.  Came back 10 minutes later to say all back in spec again.

Did a speed test and am now up at 530-550Mbps, which feels good!

It appears I have another issue now - but it's nothing to do with the virgin connection - one of my Ethernet-connected machines can only get about 220 - regardless of which LAN cable I use.  Another machine plugged into the next port along - with the same cable - can get 550!

Anyway, that's not for here.

Here's my power levels as they are now:

 

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1		139000000		3.2				40			256 qam		1
2		147000000		2.5				40			256 qam		2
3		155000000		2				40			256 qam		3
4		163000000		1.5				40			256 qam		4
5		171000000		1.4				40			256 qam		5
6		179000000		1.2				40			256 qam		6
7		187000000		1				40			256 qam		7
8		195000000		0.7				40			256 qam		8
9		203000000		0.5				40			256 qam		9
10		211000000		0.2				40			256 qam		10
11		219000000		0				40			256 qam		11
12		227000000		-0.9			40			256 qam		12
13		235000000		-0.5			40			256 qam		13
14		243000000		-0.5			40			256 qam		14
15		251000000		-0.7			40			256 qam		15
16		259000000		-1				40			256 qam		16
17		267000000		-1				40			256 qam		17
18		275000000		-1.5			40			256 qam		18
19		283000000		-1.7			40			256 qam		19
20		291000000		-1.7			40			256 qam		20
21		299000000		-1.9			40			256 qam		21
22		307000000		-2.2			40			256 qam		22
23		315000000		-2.5			40			256 qam		23
24		323000000		-2.7			40			256 qam		24


Downstream bonded channels
Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1		Locked			40.3		5				0
2		Locked			40.9		5				0
3		Locked			40.3		5				0
4		Locked			40.3		10				0
5		Locked			40.3		5				0
6		Locked			40.3		8				0
7		Locked			40.3		8				0
8		Locked			40.3		5				0
9		Locked			40.3		6				0
10		Locked			40.3		6				0
11		Locked			40.3		5				0
12		Locked			40.9		6				0
13		Locked			40.9		8				0
14		Locked			40.9		6				0
15		Locked			40.9		8				0
16		Locked			40.9		7				0
17		Locked			40.3		13				0
18		Locked			40.3		14				0
19		Locked			40.3		24				0
20		Locked			40.3		14				0
21		Locked			40.3		12				0
22		Locked			40.3		13				0
23		Locked			40.3		20				0
24		Locked			40.3		26				0

 

 Thanks everyone for helping me out!

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Message 26 of 28
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Re: New M500 Customer (from 350) can't get above 300Mbps

Power levels look much better!

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Message 27 of 28
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Re: New M500 Customer (from 350) can't get above 300Mbps


@LordZoltan wrote:

... snip ...

It appears I have another issue now - but it's nothing to do with the virgin connection - one of my Ethernet-connected machines can only get about 220 - regardless of which LAN cable I use.  Another machine plugged into the next port along - with the same cable - can get 550!

Anyway, that's not for here.

 


Try updating the NIC drivers.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Message 28 of 28
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Re: New M500 Customer (from 350) can't get above 300Mbps

Last week I upgraded my Vivid 200 to Oomph 500 and had the same problem as you all on this thread. My upload speed had risen from 20 to 36 but my ethernet connected desktop was only 200Mbps. My wifes laptop though was getting around 90Mbps d/l and 36Mbps u/l which was around twice what it was previously which told me the upgrade worked just not on my desktop.

                                                                                                           I read the thread mentioning NIC adapters and thinking that may be the problem bought an Intel stand alone one and installed it but still no joy. I thought it might be my Linksys router so disconnected it and did a speed test with it still in modem mode and whoopee 550Mbps straight away, Solved it I thought, it must be the Linksys router that is not up to it, so I switched everything off disconnected the linksys and rebooted the SH3 into Router mode and switched on the Virgin wifi again. On restarting I am still getting over 500Mbps & 36Mbps but when checking the wifes laptop her d/l speed had dropped from 90Mbps to around 50Mbps. I thought we'll just have to live with that as in fact that was why I bought the Linksys router to begin with.

                                                            The next day I remembered that when setting up the Linksys router there had been a problem with its designations to the various wifi connections around the house and the solution had been to set the downstream bandwidth in the Linksys settings to 204,800 ie my broadband 200 x 1024 which gave priority to my desktop but still gave the wifi connections what they needed, and that solved that problem. I started thinking if that had been the reason my d/l speed had been only around the 200Mbps after the upgrade so just to stop it bugging me I switched it all back to the way it was, reset the Linksys downstream bandwidth now to 500 x 1024 = 512,000 switched it all back on and yes I am now getting over 500Mbps & 36Mbps on my desktop and the wifes laptop wifi is back up to around 90Mbps & 36Mbps. So just an update for you others suffering from this problem. I am a 70yr old non techie type but perhaps someone more knowledgable will read this and get a wake up moment and be better able to explain the why's and wherefore's

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