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jackshereuk
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New Hub 4 slow speeds

Hi guys I wonder if anyone can help I seem to be getting really slow speeds

 

Ive just got a new Hub 4 and im on the 1GB package and I am only getting 188 download and  52 upload Seems a lot slower than my last Hub 3

 

Please Help

 

Thanks

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Adduxi
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Re: New Hub 4 slow speeds

How are you testing wifi or wired?  VM do not guarantee wifi speeds.

However, post your power levels, Pre and PostRS errors and network log from the Hub.  Also setup a BQM here www.thinkbroadband.com/ping

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

You could also try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

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Re: New Hub 4 slow speeds

Hi

 

Is this what your after?

 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

125800000475120 KSym/sec64QAM6
23940000046.85120 KSym/sec64QAM4
34620000046.85120 KSym/sec64QAM3
43260000047.35120 KSym/sec64QAM5

 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

243307500001140.4QAM25624
113875000011.140.4QAM2561
214675000010.940.4QAM2562
315475000010.840.9QAM2563
416275000010.240.9QAM2564
51707500009.740.9QAM2565
61787500009.640.9QAM2566
71867500009.840.9QAM2567
81947500009.640.9QAM2568
92027500009.840.4QAM2569
1021075000010.140.4QAM25610
1121875000010.440.9QAM25611
1222675000010.940.9QAM25612
1323475000011.340.4QAM25613
1424275000011.740.4QAM25614
1525075000011.540.4QAM25615
1625875000011.840.9QAM25616
172667500001240.4QAM25617
1827475000012.140.4QAM25618
1928275000011.940.9QAM25619
202907500001240.4QAM25620
2129875000012.240.9QAM25621
2230675000012.140.4QAM25622
2931475000011.940.9QAM25629
2332275000011.440.4QAM25623
2533875000011.340.4QAM25625
2634675000011.540.4QAM25626
2735475000011.540.4QAM25627
2836275000011.440.9QAM25628
3037075000011.540.9QAM25630
3137875000011.540.4QAM25631

 

Network Log

Time Priority Description

Thu 01/01/1970 00:01:203No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 19:35:185MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 19:35:285RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 19:38:055MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 19:38:146SW Download INIT - Via Config file cmreg-vmdg640-bbt078+voc-b.cm
Sat 22/01/2022 19:39:336SW download Successful - Via Config file
Sat 22/01/2022 19:42:055MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:193No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 20:08:095MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:203No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 20:36:465MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 21:24:454DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

 

 

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Adduxi
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Re: New Hub 4 slow speeds

Yes, those are the stats, but a few bits are missing.  However your Downstream power levels are too high and need VM to fix this.  Range should be -6 to +10 btw.

Wait here a day or two for a VM Mod to pick this up and arrange a technician to attend.

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jackshereuk
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Re: New Hub 4 slow speeds

Many Thanks

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Re: New Hub 4 slow speeds

WiredScreenshot 2022-01-25 at 18-35-22 RealSpeed - SamKnows.png

 

Wifi

Screenshot 2022-01-25 at 18-40-14 RealSpeed - SamKnows.png

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Re: New Hub 4 slow speeds

After rebooting hub

 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

2433075000010.40000240.366287QAM25624
113875000010.50000040.366287QAM2561
214675000010.30000340.946209QAM2562
315475000010.19999740.946209QAM2563
41627500009.59999840.366287QAM2564
51707500009.09999840.946209QAM2565
61787500009.00000040.946209QAM2566
71867500009.19999740.946209QAM2567
81947500009.09999840.366287QAM2568
92027500009.19999740.366287QAM2569
102107500009.50000040.946209QAM25610
112187500009.80000340.946209QAM25611
1222675000010.30000340.366287QAM25612
1323475000010.59999840.366287QAM25613
1424275000011.00000040.366287QAM25614
1525075000011.00000040.366287QAM25615
1625875000011.19999740.366287QAM25616
1726675000011.40000240.366287QAM25617
1827475000011.40000240.946209QAM25618
1928275000011.40000240.946209QAM25619
2029075000011.40000240.946209QAM25620
2129875000011.59999840.946209QAM25621
2230675000011.59999840.366287QAM25622
2931475000011.30000340.946209QAM25629
2332275000010.90000240.946209QAM25623
2533875000010.80000340.946209QAM25625
2634675000010.90000240.946209QAM25626
2735475000010.80000340.366287QAM25627
2836275000010.80000340.366287QAM25628
3037075000010.90000240.946209QAM25630
3137875000010.90000240.946209QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

24Locked40.36628700
1Locked40.36628700
2Locked40.94620900
3Locked40.94620900
4Locked40.36628700
5Locked40.94620900
6Locked40.94620900
7Locked40.94620900
8Locked40.36628700
9Locked40.36628700
10Locked40.94620900
11Locked40.94620900
12Locked40.36628700
13Locked40.36628700
14Locked40.36628700
15Locked40.36628700
16Locked40.36628700
17Locked40.36628700
18Locked40.94620900
19Locked40.94620900
20Locked40.94620900
21Locked40.94620900
22Locked40.36628700
29Locked40.94620900
23Locked40.94620900
25Locked40.94620900
26Locked40.94620900
27Locked40.36628700
28Locked40.36628700
30Locked40.94620900
31Locked40.94620900



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33964K1880QAM4096759


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked418.911817460710
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Re: New Hub 4 slow speeds

Screenshot 2022-01-25 at 21-16-23 RealSpeed - SamKnows.png

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Re: New Hub 4 slow speeds

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Re: New Hub 4 slow speeds

This dont look right to me Screenshot 2022-01-26 at 16-24-31 Broadband Quality Monitor thinkbroadband.png

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