New Hub 4 slow speeds

[jackshereuk]

Hi guys I wonder if anyone can help I seem to be getting really slow speeds

Ive just got a new Hub 4 and im on the 1GB package and I am only getting 188 download and  52 upload Seems a lot slower than my last Hub 3

Please Help

Thanks

[Adduxi]

How are you testing wifi or wired?  VM do not guarantee wifi speeds.

However, post your power levels, Pre and PostRS errors and network log from the Hub.  Also setup a BQM here www.thinkbroadband.com/ping

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

You could also try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

[jackshereuk]

Hi

 

Is this what your after?

 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	47	5120 KSym/sec	64QAM	6
2	39400000	46.8	5120 KSym/sec	64QAM	4
3	46200000	46.8	5120 KSym/sec	64QAM	3
4	32600000	47.3	5120 KSym/sec	64QAM	5

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

24	330750000	11	40.4	QAM256	24
1	138750000	11.1	40.4	QAM256	1
2	146750000	10.9	40.4	QAM256	2
3	154750000	10.8	40.9	QAM256	3
4	162750000	10.2	40.9	QAM256	4
5	170750000	9.7	40.9	QAM256	5
6	178750000	9.6	40.9	QAM256	6
7	186750000	9.8	40.9	QAM256	7
8	194750000	9.6	40.9	QAM256	8
9	202750000	9.8	40.4	QAM256	9
10	210750000	10.1	40.4	QAM256	10
11	218750000	10.4	40.9	QAM256	11
12	226750000	10.9	40.9	QAM256	12
13	234750000	11.3	40.4	QAM256	13
14	242750000	11.7	40.4	QAM256	14
15	250750000	11.5	40.4	QAM256	15
16	258750000	11.8	40.9	QAM256	16
17	266750000	12	40.4	QAM256	17
18	274750000	12.1	40.4	QAM256	18
19	282750000	11.9	40.9	QAM256	19
20	290750000	12	40.4	QAM256	20
21	298750000	12.2	40.9	QAM256	21
22	306750000	12.1	40.4	QAM256	22
29	314750000	11.9	40.9	QAM256	29
23	322750000	11.4	40.4	QAM256	23
25	338750000	11.3	40.4	QAM256	25
26	346750000	11.5	40.4	QAM256	26
27	354750000	11.5	40.4	QAM256	27
28	362750000	11.4	40.9	QAM256	28
30	370750000	11.5	40.9	QAM256	30
31	378750000	11.5	40.4	QAM256	31

Network Log

Time Priority Description

Thu 01/01/1970 00:01:20	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 19:35:18	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 19:35:28	5	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 19:38:05	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 19:38:14	6	SW Download INIT - Via Config file cmreg-vmdg640-bbt078+voc-b.cm
Sat 22/01/2022 19:39:33	6	SW download Successful - Via Config file
Sat 22/01/2022 19:42:05	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:19	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 20:08:09	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:20	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 20:36:46	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/01/2022 21:24:45	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

 

[Adduxi]

Yes, those are the stats, but a few bits are missing.  However your Downstream power levels are too high and need VM to fix this.  Range should be -6 to +10 btw.

Wait here a day or two for a VM Mod to pick this up and arrange a technician to attend.

[jackshereuk]

Many Thanks

[jackshereuk]

Wired

Wifi

[jackshereuk]

After rebooting hub

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

24	330750000	10.400002	40.366287	QAM256	24
1	138750000	10.500000	40.366287	QAM256	1
2	146750000	10.300003	40.946209	QAM256	2
3	154750000	10.199997	40.946209	QAM256	3
4	162750000	9.599998	40.366287	QAM256	4
5	170750000	9.099998	40.946209	QAM256	5
6	178750000	9.000000	40.946209	QAM256	6
7	186750000	9.199997	40.946209	QAM256	7
8	194750000	9.099998	40.366287	QAM256	8
9	202750000	9.199997	40.366287	QAM256	9
10	210750000	9.500000	40.946209	QAM256	10
11	218750000	9.800003	40.946209	QAM256	11
12	226750000	10.300003	40.366287	QAM256	12
13	234750000	10.599998	40.366287	QAM256	13
14	242750000	11.000000	40.366287	QAM256	14
15	250750000	11.000000	40.366287	QAM256	15
16	258750000	11.199997	40.366287	QAM256	16
17	266750000	11.400002	40.366287	QAM256	17
18	274750000	11.400002	40.946209	QAM256	18
19	282750000	11.400002	40.946209	QAM256	19
20	290750000	11.400002	40.946209	QAM256	20
21	298750000	11.599998	40.946209	QAM256	21
22	306750000	11.599998	40.366287	QAM256	22
29	314750000	11.300003	40.946209	QAM256	29
23	322750000	10.900002	40.946209	QAM256	23
25	338750000	10.800003	40.946209	QAM256	25
26	346750000	10.900002	40.946209	QAM256	26
27	354750000	10.800003	40.366287	QAM256	27
28	362750000	10.800003	40.366287	QAM256	28
30	370750000	10.900002	40.946209	QAM256	30
31	378750000	10.900002	40.946209	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

24	Locked	40.366287	0	0
1	Locked	40.366287	0	0
2	Locked	40.946209	0	0
3	Locked	40.946209	0	0
4	Locked	40.366287	0	0
5	Locked	40.946209	0	0
6	Locked	40.946209	0	0
7	Locked	40.946209	0	0
8	Locked	40.366287	0	0
9	Locked	40.366287	0	0
10	Locked	40.946209	0	0
11	Locked	40.946209	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	40.366287	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.946209	0	0
19	Locked	40.946209	0	0
20	Locked	40.946209	0	0
21	Locked	40.946209	0	0
22	Locked	40.366287	0	0
29	Locked	40.946209	0	0
23	Locked	40.946209	0	0
25	Locked	40.946209	0	0
26	Locked	40.946209	0	0
27	Locked	40.366287	0	0
28	Locked	40.366287	0	0
30	Locked	40.946209	0	0
31	Locked	40.946209	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

41

8.9

1181746071

0

[jackshereuk]

[jackshereuk]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c24731f12846f42e66a67b52f0201f8b54...

[jackshereuk]

This dont look right to me