on 11-02-2022 15:27
Hello, Please help
Upgraded from M600 SH3 to 1gb SH4 roughly a week ago. My speed is slower than my old M600 package!
Over wifi I was getting between 450/500 consistently, now I'm ranging between 130 - 350. The superhub is in the same location, with identical connections, everything set up wise the same.
Sam Knows realspeed says 1116 mbps to my router but 260 from router to computer.
Any advice?
Logs ......
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 330750000 | 1.5 | 39 | QAM256 | 25 |
6 | 178750000 | 2.3 | 39 | QAM256 | 6 |
7 | 186750000 | 2.5 | 40.4 | QAM256 | 7 |
8 | 194750000 | 2.4 | 40.4 | QAM256 | 8 |
9 | 202750000 | 2.3 | 40.4 | QAM256 | 9 |
10 | 210750000 | 2.1 | 40.4 | QAM256 | 10 |
11 | 218750000 | 1.9 | 40.9 | QAM256 | 11 |
12 | 226750000 | 1.8 | 39 | QAM256 | 12 |
13 | 234750000 | 2 | 39 | QAM256 | 13 |
14 | 242750000 | 2.1 | 40.4 | QAM256 | 14 |
15 | 250750000 | 1.9 | 39 | QAM256 | 15 |
16 | 258750000 | 1.3 | 39 | QAM256 | 16 |
17 | 266750000 | 1.3 | 39 | QAM256 | 17 |
18 | 274750000 | 0.9 | 38.6 | QAM256 | 18 |
19 | 282750000 | 0.5 | 38.6 | QAM256 | 19 |
20 | 290750000 | 1.2 | 39 | QAM256 | 20 |
21 | 298750000 | 1.8 | 39 | QAM256 | 21 |
22 | 306750000 | 2.3 | 39 | QAM256 | 22 |
23 | 314750000 | 2.1 | 39 | QAM256 | 23 |
24 | 322750000 | 1.6 | 38.6 | QAM256 | 24 |
26 | 338750000 | 1.7 | 39 | QAM256 | 26 |
27 | 346750000 | 1.8 | 39 | QAM256 | 27 |
28 | 354750000 | 1.8 | 39 | QAM256 | 28 |
29 | 362750000 | 1.8 | 38.6 | QAM256 | 29 |
30 | 370750000 | 2 | 39 | QAM256 | 30 |
31 | 378750000 | 2 | 39 | QAM256 | 31 |
32 | 386750000 | 2.1 | 39 | QAM256 | 32 |
33 | 394750000 | 1.8 | 39 | QAM256 | 33 |
34 | 402750000 | 1.6 | 39 | QAM256 | 34 |
35 | 410750000 | 1.7 | 39 | QAM256 | 35 |
36 | 418750000 | 1.7 | 39 | QAM256 | 36 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25800000 | 43.5 | 5120 KSym/sec | 64QAM | 11 |
2 | 39400000 | 44 | 5120 KSym/sec | 64QAM | 4 |
3 | 46200000 | 44 | 5120 KSym/sec | 64QAM | 3 |
4 | 32600000 | 44 | 5120 KSym/sec | 64QAM | 5 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 11-02-2022 16:48
on 12-02-2022 08:26
Thanks John, I will try that. I did pinhole reset but not as you described it. It's a new Hub, so stickers are clear.
on 14-02-2022 11:01
Did the above, no real difference, it is slightly better, stable around 350/400.
Can't seem to get over 500Mbps? Any other advice? What's the minimum speed that VM quotes for 1GB?
on 14-02-2022 20:57
VM don't guarantee your Wi-Fi speed, only the speed they deliver to your Super Hub. Too many things can affect Wi-Fi performance for anyone to guarantee it.
on 14-02-2022 21:08
on 15-02-2022 10:39
@bryansmithsnr wrote:Did the above, no real difference, it is slightly better, stable around 350/400.
Can't seem to get over 500Mbps? <snip>
Are you testing with a known good Cat 6a cable wired directly to the Hub with a gigabit capable device?
Also if using a Windows device please test using "Safe Mode with Networking support" This will rule out any software issues that may be slowing the connection. Do not test over Wifi.
Note you will never get above approx. 950mb using ethernet due to the Hub 4's gigabit ports.
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on 15-02-2022 11:49
Bought a new Cat 6a cable, to see if this was a problem. So using that.
The main issue for me is that my M600 package in the same location, same things connected was faster. By a fair bit. This is what I don't get. Paying more for less does not make sense. If I was getting 600- 700 then i'd be happy.
Any suggestions, anything I can try?
on 15-02-2022 13:38
on 16-03-2022 10:52
thanks for the replies - I've left it for a few weeks now and still no better, I've pin hole reset twice more and the same - Never get above 500mbps mainly around 150/250 mbps with 1gb and hub 4. My old package, hub 3 and the M600 package was must faster. All other equipment identical and located in the same place.
the BQM data today -
<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/d12226bb94b9d7f4ae9f90773ca198836ea1df44"><img alt="My Broadband Ping - Virgin 1gb Home " src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/d12226bb94b9d7f4ae9f90773ca198836ea1df44.png" /></a>
Does anyone have any ideas? Virgin forum team can you help? Called customer service, very polite and well-intentioned but not that helpful in resolving this issue.