Virgin Media Community

[Coop67]

...for the past few months I'm having to restart my Tivo V6 box to watch Netflix [and occasionally Prime].

I always have access into Netflix and can browse through everything but when I hit play I get a black screen and a message saying the content isn't available right now/or something similar.

I then have to restart the box [several minutes later] then repeat the process and 9/10 times the item I want will play.

Any suggestions? I have the Hub 3.0 and a wired connection from the Hub to the Tivo V6 box.

Thanks

[MikeRobbo]

Do a Network Test from the V6 to the Hub using the V6 menu.

[newapollo]

Do you have a 4K TV by any chance?

It's very possibly due to your HDMI cables, please check this error page virgin-tv-error-codes/603 and follow the advice.  Also <<< This page >>> 

[Coop67]

Thanks. Running a standard 50” LG plasma but will check the error code the next time it happens. 

[Coop67]

Will do. Should I be looking for any specific messsges/feedback from the results?

thanks