Virgin Media Community

[jbrennand]

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@conman33158 wrote:

The engineer will NOT be called out, it is Virgin over selling to customers and too many people on the same network, nothing can be done by an engineer. You will have to wait until Virgin expand the network in your area which can take months or not at all. You either live with it or change to another ISP.

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Notwithstanding whether it is overutilisation or not (looks like it!), if you call in as a fault and VM's test shows that the down power levels do need adjusting, they will send out an engineer to bring them into range (usually they just fit an attenuator onto the coax cable)

[Said-R]

I rather just do that to be fair 

[jbrennand]

Also VIP's (me!) have been advised to alert VM staff to potential over-utilisation issues for new customers. I will do that so keep checking back here.

[Said-R]

what so i need to do,

i called them yesterday and no one picked up

[jbrennand]

Wait here - someone should get to you by tomorrow aft

[John_GS]

Hi Said-R

Thanks for posting and welcome to the community

My apologies for this. It's looking like SNR not congestion, so I've emailed a colleague to log this with the network. I'll be in touch when I know more which will probably be tomorrow

Kind regards,

[Said-R]

thank you,

i am paitent so i am happy to wait

as long as it gets sorted/noticed it is all good

Regrads,
Said-R

[John_GS]

Hi Said-R

I've heard back and it's been raised at network level now. I'll keep checking the accounts for any updates and be back in touch on this thread accordingly

Kind regards,

[Said-R]

hi John_GS

thank you for messaging back 

can you let me know what is going to happen next as you now made them aware? 

and what do I do in the meantime 

thanks 

Said-R