@conman33158 wrote:
The engineer will NOT be called out, it is Virgin over selling to customers and too many people on the same network, nothing can be done by an engineer. You will have to wait until Virgin expand the network in your area which can take months or not at all. You either live with it or change to another ISP.
Notwithstanding whether it is overutilisation or not (looks like it!), if you call in as a fault and VM's test shows that the down power levels do need adjusting, they will send out an engineer to bring them into range (usually they just fit an attenuator onto the coax cable)
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.