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Said-R
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Message 31 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP

Network Log Tab:   Network Log

Time Priority Description

16/01/2021 13:20:58noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 12:42:36Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:04:20noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/01/2021 14:06:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 17:16:59ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 17:16:56ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 17:09:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 17:09:57criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 17:09:49Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 17:09:48criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 17:09:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 17:09:48criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 17:09:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 17:09:46criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 17:09:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 17:09:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 17:09:37criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 17:09:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 17:09:37criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 17:09:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Ve33iE
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Message 32 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP

I can see your from your downstream that your levels are bit too high +10 will put you out of spec from a engineers point of view - An engineer will need to be called out 

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Said-R
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Message 33 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP

can you explain,

i dont understand why the engineers wil be needed to be called out,

what would he do to make it better?

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conman33158
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Message 34 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP

The engineer will NOT be called out, it is Virgin over selling to customers and too many people on the same network, nothing can be done by an engineer. You will have to wait until Virgin expand the network in your area which can take months or not at all. You either live with it or change to another ISP.

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
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Said-R
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Message 35 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP

How do I change ISP? 

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conman33158
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Message 36 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP

ISP (Internet service provider) BT, Talk Talk etc

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Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
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My Broadband Ping - conman33158
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Said-R
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Message 37 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP

oh no i rather wait

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jbrennand
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Message 38 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP


@Said-R wrote:

How do I change ISP? 


When did you "join" - are you still within your 14-day "cooling-off" period?


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Said-R
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Message 39 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP

i joined on 12 Jan 2021

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conman33158
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Message 40 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP


@Said-R wrote:

oh no i rather wait


That's fine and the choice is entirely up to you, but just be aware that you might be waiting a long time.

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
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