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conman33158
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Message 21 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP

That works ok now, will just take a few hours to run before getting some information 🙂

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Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
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My Broadband Ping - conman33158
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Said-R
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Message 22 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP

exactly and i dont no why

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carl_pearce
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Message 23 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP


@Said-R wrote:

exactly and i dont no why


At a guess, like many others on this forum, caused by oversubscription/utilization in the area (Too many users).

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Said-R
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Message 24 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP

ohhh i see is there a way where i can sort this out? without calling virgin media?

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carl_pearce
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Message 25 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP


@Said-R wrote:

ohhh i see is there a way where i can sort this out? without calling virgin media?


No, and even then it could be months before it's resolved.

We need to leave the BQM running overnight to confirm (It will settle overnight as there are less people using the service), however it's showing clear signs of the issue.

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MikeRobbo
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Message 26 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Please do not use screen shots.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again.

Use one post for each tab if you wish.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Said-R
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Message 27 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP

Status Tab:

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
202750000
Locked
Ranged Upstream Channel (Hz)
60299961
Locked
Provisioning State
Online
 
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Said-R
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Message 28 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12027500007.838256 qam9
22107500007.638256 qam10
32187500007.838256 qam11
42267500007.838256 qam12
52347500007.638256 qam13
62427500007.438256 qam14
7250750000738256 qam15
8258750000638256 qam16
9266750000638256 qam17
102747500007.338256 qam18
112827500008.138256 qam19
122907500008.540256 qam20
132987500008.638256 qam21
143067500008.540256 qam22
15314750000940256 qam23
163227500009.340256 qam24
173307500009.340256 qam25
1837075000010.140256 qam26
193787500009.538256 qam27
203867500007.838256 qam28
213947500007.440256 qam29
224027500007.638256 qam30
234107500007.938256 qam31
24418750000840256 qam32
Downstream Tab:

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.960
2Locked38.960
3Locked38.950
4Locked38.950
5Locked38.970
6Locked38.960
7Locked38.9130
8Locked38.920
9Locked38.690
10Locked38.660
11Locked38.960
12Locked40.360
13Locked38.970
14Locked40.3190
15Locked40.3170
16Locked40.370
17Locked40.300
18Locked40.300
19Locked38.900
20Locked38.600
21Locked40.380
22Locked38.950
23Locked38.960
24Locked40.370
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Said-R
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Message 29 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP

Upstream Tab: 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16029996142.8512064 qam1
23939966941.8512064 qam4
35369991242.8512064 qam2
44619985342512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Said-R
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Message 30 of 49
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Re: NEW TO VIGIRN MEDIA - Broadband M500 - is on 1.63Mbps - HELP

config tab:

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt053+voc-b.cm


Primary Downstream Service Flow
SFID88132
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID88131
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort

 

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