Virgin Media Community

[Said-R]

Hi, 

I recently got Virgin Media box and Broadband installed by the technician but unfortunately the signal was poor from the green box outside and he said that someone would come and fix the issue outside, the technician left me be with no instructions after and was on the phone to Virgin Media for 30 mins today no answer 

Yesterday  I got a texted that it’s now sorted but I went to my WiFi and did the spreed test and got download- 1.63Mbps and Upload speed - 0.41Mbps 

Now I am new to this so if I need to set up properly please can you go easy and explain how to do it right everything is tightened as I haven’t touched the wires 

if I need to show something please can you show me exactly how to show it to you all 

thanks in advance! 

[MikeRobbo]

Reboot your Hub.

then

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

Then immediately after …

Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?

[Said-R]

Thank you for reponding,

here is what i got

one te computer (WiFi): 

Latency

25.8 ms

Jitter

4.80 ms

Download

1.94 Mbps

Upload

494 Kbps

On the Xbox One (Ethernet Cat 6 Cable)

Latency

23.6 ms

Jitter

6.16 ms

Download

2.20 Mbps

Upload

462 Kbps

 on the Connected Devices page it shows this:

Connected devices

All devices connected to your Hub 3.0 are listed below:

Device name MAC address IP address Speed (Mbps) Connected to

Virgin-TV	**:**:**:**:**:**	192.168.0.11/24	846.38	WI-FI 5G VM6065163
XBOXONE	**:**:**:**:**:**	192.168.0.14/24	1000	Ethernet
SaidResdsiPhone	**:**:**:**:**:**	192.168.0.12/24	761.71	WI-FI 5G VM6065163
Saids-iMac	**:**:**:**:**:**	192.168.0.10/24	856.93	WI-FI 5G VM6065163

hope it helps

Said-R

[conman33158]

You need to run the test from a PC direct to the router with a Cat 5e cable or better, the Xbox and Wifi is not good for proper test results.

[Said-R]

i changed the cable with is a Cat 6 to the computer this is what i got

Latency

23.8 ms

Jitter

5.80 ms

Download

1.93 Mbps

Upload

454 Kbps

and the contected devices page:

Saids-iMac

**:**:**:**:**:**

192.168.0.15/24

1000

Ethernet

hope that helps

[conman33158]

Mikerobbo will be along to advise you on your next move mate, this will probably involve putting up your router stats and setting up a BQM 🙂

[Said-R]

thank you, but i have no idea what that means

but thanks for letting me know

regrads
Said-R

[carl_pearce]

---

@Said-R wrote:

thank you, but i have no idea what that means

but thanks for letting me know

regrads
Said-R

---

Create a BQM and post the live link.

It creates a graph showing your line quality.

[Said-R]

i dont no if i did it right but here you go

https://www.thinkbroadband.com/speedtest/1610807526574276355

[conman33158]

Go here and create a new monitor https://www.thinkbroadband.com/broadband/monitoring/quality