Virgin Media Community

[bowser]

About half of what I'm paying for (1gig). No ids/ips turned on, no qos. Measuring from the Pro 4 directly shows 500/50. Support have no idea, just go through the script. 

Can someone please either turn up the speed (Pro 4 can handle gig connections) and/or reduce my bill to the 500/50 service I had before... 

[jb66]

Can you test directly to the hub to rule out your pro 4 being the issue

[carl_pearce]

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@bowser wrote:

About half of what I'm paying for (1gig). No ids/ips turned on, no qos. Measuring from the Pro 4 directly shows 500/50. Support have no idea, just go through the script. 

Can someone please either turn up the speed (Pro 4 can handle gig connections) and/or reduce my bill to the 500/50 service I had before... 

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You mean 500/36.

[bowser]

Aye, cheers.

[bowser]

It seems like I'll have to try this, will report back thanks.

[bowser]

My PLC Power (dBmV) reports a -ve number, just looking into the hub config - that sound right?

[bowser]

And no upstream 3.1? Is that supposed to be the case?

[carl_pearce]

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@bowser wrote:

And no upstream 3.1? Is that supposed to be the case?

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You don't get 3.1 upstream. Your image shows the correct number of channels.

Power levels on downstream should be between -6 and +10, 0 being optimal.

Power levels on upstream should be around 32 to 48ish.

[bowser]

Thanks, thats helpful.

[carl_pearce]

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@bowser wrote:
Thanks, thats helpful.

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QAM on downstream should be 256 for 3.0 channels, 2048 or 4096 for 3.1 channel depending on noise levels.

QAM on upstream should be 64.