Virgin Media Community

[Goosh]

Hub3 is in Modem and Router Mode following the internet being down on the estate so I have just left it like that and reset the Nighthawk R8000.  Status of the R8000 is:

 - QOS turned off

 - Traffic Log turned off

 - Access Point turned off

Not sure if anything else is needed to be known, but 

[legacy1]

Connect a PC to the hub in modem mode and do a speed test.

[Goosh]

Thanks Legacy, but I've already done that (see original post)

[Goosh]

Also, there was yet another outage on my housing estate this morning as well which hasn't helped matters 😄

[legacy1]

Boot PC in safe mode with networking and a speed test.

Are you able to check another PC?

[Goosh]

I can't move my gaming PC, but I'll see if can get a laptop from work to test it again (will be different from the first one).

I'll carry out:

 - Cat6, Modem mode

 - Safe Mode PC, Cat 6, Modem Mode

Anything else you would recommend?

[legacy1]

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@Goosh wrote:

I can't move my gaming PC

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You could get a long Ethernet cable for testing.

https://www.amazon.co.uk/1aTTack-Ethernet-Network-Double-Shielded/dp/B004WCPFB6/ref=sr_1_1?dchild=1&...

[Travis_M]

Hi @Goosh

Thanks for posting on our community forums!

How are you getting on with your connection today, has anything improved since posting?

Regards

[Goosh]

Hi Travis, 

Thanks for the check up.  I spoke to Tech Support who again were insisting that it was my R8000 that was causing the issues despite me continually telling them all tests were carried out via the Hub3.  They arranged for an engineer to come out this morning and he's swapped the old Hub3 for a new Hub4./. He also went to the cabinet and increased my line signal strength a bit to make sure it's ready for Gig1 (which became available last week) and I'm getting consistent 450Mbps+ to the Hub4 with SamKnows now.

So, not sure what the cause was (the box or the signal), but appears to be fixed for now.  I'm leaving it to settle for a few days and we'll see how it goes from there.

[Travis_M]

Hi @Goosh

Thanks for the reply!

Great to hear so, please do be sure to keep us updated with how you get on.

Regards