Virgin Media Community

[Goosh]

Hmmm, thanks for checking.  I might try to factory reset the Hub3 to see if that helps.

[Goosh]

Just done a factory reset on the Hub3 and the speeds have jumped up - Not where they should be as guaranteed minimum is 258 Mbps:

https://www.speedtest.net/result/12062556675

Going to repost the stats since the reboot

[Goosh]

Item Status Comments

Acquired Downstream Channel (Hz)	227000000	Locked
Ranged Upstream Channel (Hz)	60300000	Locked
Provisioning State	Online

[Andrew-G]

I'm unimpressed by the downstream power levels.  VM are cagey about what's permissible, and as low as -6 dBmV has been semi-formally muttered, but I often observe problems at the -5 level, added to which power levels run from -1.7 to -5.4 which is a bit on the rangey side for my liking.

Hang on and see what the forum staff advise - if they can't offer a solution then you'll need to read and invoke the VM minimum speed guarantee, which broadly speaking involves you running tests until you can show a minimum speed below the relevant threshold at least once on three consecutive days.

[Goosh]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	227000000	-4	37	256 qam	12
2	139000000	-1.9	37	256 qam	1
3	147000000	-2	37	256 qam	2
4	155000000	-2.2	37	256 qam	3
5	163000000	-2.2	37	256 qam	4
6	171000000	-2.5	37	256 qam	5
7	179000000	-2.9	37	256 qam	6
8	187000000	-3	37	256 qam	7
9	195000000	-3.2	37	256 qam	8
10	203000000	-3.5	37	256 qam	9
11	211000000	-3.5	37	256 qam	10
12	219000000	-3.9	38	256 qam	11
13	235000000	-4	38	256 qam	13
14	243000000	-4	37	256 qam	14
15	251000000	-4.2	38	256 qam	15
16	259000000	-4.4	37	256 qam	16
17	267000000	-4.4	37	256 qam	17
18	275000000	-4.5	38	256 qam	18
19	283000000	-5.5	37	256 qam	19
20	291000000	-5.4	37	256 qam	20
21	299000000	-4.5	37	256 qam	21
22	307000000	-4	38	256 qam	22
23	315000000	-4	38	256 qam	23
24	323000000	-4.2	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	27	0
2	Locked	37.6	42	0
3	Locked	37.6	39	0
4	Locked	37.3	46	0
5	Locked	37.6	35	0
6	Locked	37.3	23	0
7	Locked	37.6	23	0
8	Locked	37.3	18	0
9	Locked	37.6	32	0
10	Locked	37.6	22	0
11	Locked	37.6	16	0
12	Locked	38.6	20	0
13	Locked	38.6	40	0
14	Locked	37.3	34	0
15	Locked	38.6	26	0
16	Locked	37.6	27	0
17	Locked	37.6	45	0
18	Locked	38.6	45	0
19	Locked	37.6	71	0
20	Locked	37.6	99	0
21	Locked	37.6	46	0
22	Locked	38.9	28	0
23	Locked	38.6	36	0
24	Locked	38.6	30	0

[Goosh]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	43	5120	64 qam	1
2	39400000	42.5	5120	64 qam	4
3	46200000	42.8	5120	64 qam	3
4	53700000	43	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Goosh]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt053+voc-b.cm

Primary Downstream Service Flow

SFID	12298
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	12297
Max Traffic Rate	38520000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

[Goosh]

Cheers Andrew, I'll be running them quite often to check.  

I've added more stats now (got timed out for forum spam :D)

[cje85]

Edit: Ignore this, what I suggested has already been tried

[Goosh]

Just spoke to the tech team and they've done a remote connection to the Hub3, pushed a software change and I've seen a speed increase to 348mbps on wifi direct through the VM wifi channel

Hub3 is in Modem & Router mode, R8000 is in Access Point mode and I'm leaving it like that for 3 days whilst they monitor the HUb3 box.  If it doesn't improve/gets worse, there is the offer of a new box on the table.

I'll post the stats of the box for records now as well.