Menu
Reply
  • 97
  • 2
  • 15
Up to speed
941 Views
Message 1 of 4
Flag for a moderator

M500 Upgrade For Existing Customers

After reading ...

https://www.ispreview.co.uk/index.php/2020/06/virgin-media-uk-refresh-bundles-and-add-600mbps-broadb...

I contacted customer services by phone and was advised that as I was an existing customer on the standalone M350 package, there was no way to upgrade to M500 other than going with the oomph upgrade which I dont want.

Am currently paying £64.50 a month for the M350 package and yet the M500 package is £62 a month for new customers (after 18 months) ... a bit of a kick in the teeth for loyal customers 😢

https://www.virginmedia.com/shop/broadband/broadband-only

Is the M350 package being phased out?  Will existing customers get a speed bump to M500 speeds in the coming weeks / months?

0 Kudos
Reply
  • 296
  • 3
  • 133
Fibre optic
917 Views
Message 2 of 4
Flag for a moderator

Re: M500 Upgrade For Existing Customers

It does feel that 350mbps customers will get an upgrade to 500mbps at some point - albeit wrapped as a free upgrade but usual yearly inflation busting price increase for anyone on this tier. Both have same upload speeds. Would seem odd that 500 would be similar price to 350 for all those existing customers, whether new or out of initial new customer pricing period.

Who knows though!

  • 28.36K
  • 1.71K
  • 3.66K
Alessandro Volta
895 Views
Message 3 of 4
Flag for a moderator

Re: M500 Upgrade For Existing Customers

You can upgrade to 500Mbps at cost. You won’t get it free.

Also when comparing prices, remember you would have been given a discount compared to existing customers. 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
  • 38
  • 3
  • 7
On our wavelength
885 Views
Message 4 of 4
Flag for a moderator

Re: M500 Upgrade For Existing Customers

Is there an indicative timetable as to when head-ends get upgraded to Gig1 (i.e. Bristol)?

0 Kudos
Reply