I contacted customer services by phone and was advised that as I was an existing customer on the standalone M350 package, there was no way to upgrade to M500 other than going with the oomph upgrade which I dont want.
Am currently paying £64.50 a month for the M350 package and yet the M500 package is £62 a month for new customers (after 18 months) ... a bit of a kick in the teeth for loyal customers 😢
It does feel that 350mbps customers will get an upgrade to 500mbps at some point - albeit wrapped as a free upgrade but usual yearly inflation busting price increase for anyone on this tier. Both have same upload speeds. Would seem odd that 500 would be similar price to 350 for all those existing customers, whether new or out of initial new customer pricing period.
You can upgrade to 500Mbps at cost. You won’t get it free.
Also when comparing prices, remember you would have been given a discount compared to existing customers.
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