Your BQM will need to run for 24 hours to get a proper picture.
If you can't wait, try phoning in with your low upload speeds and see what they say.
Phoning at 08:00 is the best time for a quick pick up at the other end.
*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.