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M200 package consistently below speed

M200 package

Anyone in L38 with below par performance? After resets, optimising network still having variable performance. Occasionally full speed but more often than not 70-100 Mbs. If I downgrade to M100 will it stay the same? 
Thanks L38

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DJ_Shadow1966
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Re: M200 package consistently below speed

Hello

If you have an issue with the signal then if you downgrade the problem will not go away, and it will affect whatever package you are on.

How are you doing the speedtest is it either wired or wireless, wired is always the best option as wireless isn't guaranteed.

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Posting the stats by copy and paste will remove all personal information so no breaches.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.
Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.

Regards Mike

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