on 03-05-2022 21:33
Since getting my Volt upgrade and new hub 4 my Internet speeds have dropped 20mb download speed, my WiFi keeps disconnecting to my amazon hub in the next room and I can't use virgin connect as it thinks I still have my hub 3.
Who do I contact to fix this?
on 03-05-2022 22:15
on 03-05-2022 22:42
Thanks, but I'm hoping to find where I can contact Virgin Media about correcting the mismatches in my account.
Once I have the hub 4 registered and my speed upgrade from Volt actually working I can figure out if it's actually worse or not. I just can't find a way to ask as everything just points me to the test. The website and app are horrendous to navigate due to all the faq's that don't deal with my problem and phoning is time consuming when you are at work.
on 08-05-2022 16:04
Thanks for your post
Sorry to hear about the issue with your speeds
I can look into this for you
If you don't mind, I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great