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javedsaleem
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Message 31 of 39
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Re: Low speed......in bytes !!!

My Super Hub 3 is a Arris VMDG505 / TG2492LG-VM.

According to some website, this is a bad Router, as the.... 'Intel’s Puma 6 chipset included in several cable modems is defective as it allows high spikes in network latency quite often (slow web page loading, for example). These severe network latency spikes interfere with online gaming, streaming video, or simply surfing the web. Network jitter (variable latency) also causes problems.' - please see website link - https://approvedmodemlist.com/intel-puma-6-modem-list-chipset-defects/

 

Therefore, IF the Router is inherently defective, is it not wiser and more effective to provide the SuperHub 4 or SuperHub 5 ?

 

I am tired of having to constantly monitor it and report issues..... I just want it to work as it should and have a peaceful life.

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javedsaleem
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Message 32 of 39
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Re: Low speed......in bytes !!!

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13307500005.138256 qam25
22027500005.940256 qam9
32107500005.640256 qam10
42187500005.540256 qam11
52267500005.338256 qam12
62347500005.340256 qam13
7242750000540256 qam14
8250750000540256 qam15
9258750000540256 qam16
10266750000540256 qam17
11274750000540256 qam18
12282750000540256 qam19
13290750000538256 qam20
14298750000538256 qam21
153067500004.938256 qam22
163147500005.138256 qam23
173227500005.338256 qam24
183387500005.138256 qam26
19346750000540256 qam27
203547500005.138256 qam28
21362750000538256 qam29
22370750000538256 qam30
233787500005.338256 qam31
24386750000538256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.926230217
2Locked40.91281766318
3Locked40.3926586225
4Locked40.3733613340
5Locked38.9628372385
6Locked40.3579999389
7Locked40.3483434384
8Locked40.9368955393
9Locked40.3292595366
10Locked40.3240080356
11Locked40.3172053367
12Locked40.396691329
13Locked40.362817326
14Locked38.652099359
15Locked40.339318344
16Locked38.923402387
17Locked38.622838382
18Locked38.952156378
19Locked40.370567373
20Locked38.998290397
21Locked38.9128332323
22Locked38.9211158397
23Locked38.9364431326
24Locked38.9716007699
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javedsaleem
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Message 33 of 39
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Re: Low speed......in bytes !!!

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000037.5512064 qam2
22580000037.5512064 qam4
33260000037.5512064 qam3
44620000037.5512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0030
2ATDMA0020
3ATDMA0030
4ATDMA0020
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javedsaleem
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Message 34 of 39
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Re: Low speed......in bytes !!!

Network Log

Time Priority Description

12/01/2022 19:21:25noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 06:58:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 23:22:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 19:00:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 08:02:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 04:48:41noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 04:48:41ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 02:28:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 02:28:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 02:28:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2022 20:35:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2022 16:48:42noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2022 16:48:42ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2022 18:50:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 00:05:40noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 00:05:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 20:33:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 17:25:44noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 15:08:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 08:27:31noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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javedsaleem
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Message 35 of 39
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Re: Low speed......in bytes !!!

THE WIFI/BROADBAND IS VERY BAD ..... AND I AM FED UP OF IT ......

 

BQM - https://www.thinkbroadband.com/broadband/monitoring/quality/view/9fceb592d1b970f9bf4bcc11a7b3e8e17f6...

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javedsaleem
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Message 36 of 39
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Re: Low speed......in bytes !!!

Channel 24 is showing 1833 Post RS Errors

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Gareth_L
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Message 37 of 39
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Re: Low speed......in bytes !!!

Hello javedsaleem

I have just checked a few things from here 

And I can see we have a Service Technician booked to come out 

Can you please let us know how the visit goes 

Gareth_L

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javedsaleem
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Message 38 of 39
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Re: Low speed......in bytes !!!

Hi

 

I rescheduled the appt to tomorrow as it's getting worse.

 

Can you do your best, to ensure that the Engineer has tools and knowledge to be able to resolve this problem, once and for all.

 

Previous guys have been good....Michal in particular.

 

Just some thoughts on what it may be:-

 

1) someone may have altered our connection in the Road Box

2) our the wiring is old....from days if ntl, however I doubt this is the issue

3) perhaps change to Hub 4 or 5

4) or maybe, it's an issue we just use have to live with.....but that should not be the case

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Kain_W
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Message 39 of 39
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Re: Low speed......in bytes !!!

No problem @javedsaleem,

It is unlikely that we would swap it for a Hub 5 as they are currently sent to a select few customers only.

Let us know how the service is once your appointment has been completed and if you need any further assistance.

Thanks and take care,

Kain
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