Virgin Media Community

[javedsaleem]

My Super Hub 3 is a Arris VMDG505 / TG2492LG-VM.

According to some website, this is a bad Router, as the.... 'Intel’s Puma 6 chipset included in several cable modems is defective as it allows high spikes in network latency quite often (slow web page loading, for example). These severe network latency spikes interfere with online gaming, streaming video, or simply surfing the web. Network jitter (variable latency) also causes problems.' - please see website link - https://approvedmodemlist.com/intel-puma-6-modem-list-chipset-defects/

Therefore, IF the Router is inherently defective, is it not wiser and more effective to provide the SuperHub 4 or SuperHub 5 ?

I am tired of having to constantly monitor it and report issues..... I just want it to work as it should and have a peaceful life.

[javedsaleem]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	5.1	38	256 qam	25
2	202750000	5.9	40	256 qam	9
3	210750000	5.6	40	256 qam	10
4	218750000	5.5	40	256 qam	11
5	226750000	5.3	38	256 qam	12
6	234750000	5.3	40	256 qam	13
7	242750000	5	40	256 qam	14
8	250750000	5	40	256 qam	15
9	258750000	5	40	256 qam	16
10	266750000	5	40	256 qam	17
11	274750000	5	40	256 qam	18
12	282750000	5	40	256 qam	19
13	290750000	5	38	256 qam	20
14	298750000	5	38	256 qam	21
15	306750000	4.9	38	256 qam	22
16	314750000	5.1	38	256 qam	23
17	322750000	5.3	38	256 qam	24
18	338750000	5.1	38	256 qam	26
19	346750000	5	40	256 qam	27
20	354750000	5.1	38	256 qam	28
21	362750000	5	38	256 qam	29
22	370750000	5	38	256 qam	30
23	378750000	5.3	38	256 qam	31
24	386750000	5	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	26230	217
2	Locked	40.9	1281766	318
3	Locked	40.3	926586	225
4	Locked	40.3	733613	340
5	Locked	38.9	628372	385
6	Locked	40.3	579999	389
7	Locked	40.3	483434	384
8	Locked	40.9	368955	393
9	Locked	40.3	292595	366
10	Locked	40.3	240080	356
11	Locked	40.3	172053	367
12	Locked	40.3	96691	329
13	Locked	40.3	62817	326
14	Locked	38.6	52099	359
15	Locked	40.3	39318	344
16	Locked	38.9	23402	387
17	Locked	38.6	22838	382
18	Locked	38.9	52156	378
19	Locked	40.3	70567	373
20	Locked	38.9	98290	397
21	Locked	38.9	128332	323
22	Locked	38.9	211158	397
23	Locked	38.9	364431	326
24	Locked	38.9	716007	699

[javedsaleem]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	37.5	5120	64 qam	2
2	25800000	37.5	5120	64 qam	4
3	32600000	37.5	5120	64 qam	3
4	46200000	37.5	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	2	0

[javedsaleem]

Network Log

Time Priority Description

12/01/2022 19:21:25	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 06:58:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 23:22:35	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 19:00:50	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 08:02:34	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 04:48:41	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 04:48:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 02:28:38	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 02:28:38	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 02:28:38	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2022 20:35:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2022 16:48:42	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2022 16:48:42	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2022 18:50:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 00:05:40	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 00:05:40	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 20:33:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 17:25:44	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 15:08:30	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 08:27:31	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[javedsaleem]

THE WIFI/BROADBAND IS VERY BAD ..... AND I AM FED UP OF IT ......

BQM - https://www.thinkbroadband.com/broadband/monitoring/quality/view/9fceb592d1b970f9bf4bcc11a7b3e8e17f6...

[javedsaleem]

Channel 24 is showing 1833 Post RS Errors

[Gareth_L]

Hello javedsaleem

I have just checked a few things from here 

And I can see we have a Service Technician booked to come out 

Can you please let us know how the visit goes 

Gareth_L

[javedsaleem]

Hi

I rescheduled the appt to tomorrow as it's getting worse.

Can you do your best, to ensure that the Engineer has tools and knowledge to be able to resolve this problem, once and for all.

Previous guys have been good....Michal in particular.

Just some thoughts on what it may be:-

1) someone may have altered our connection in the Road Box

2) our the wiring is old....from days if ntl, however I doubt this is the issue

3) perhaps change to Hub 4 or 5

4) or maybe, it's an issue we just use have to live with.....but that should not be the case

[Kain_W]

No problem @javedsaleem,

It is unlikely that we would swap it for a Hub 5 as they are currently sent to a select few customers only.

Let us know how the service is once your appointment has been completed and if you need any further assistance.

Thanks and take care,