Virgin Media Community

[Paulchalmers]

I’ve had slow broadband since joining under the ‘300’ plan a couple of months ago. I’ve used the technical support within the app several times. 

the internet is very rarely above 30mbps and usually during the day it hovers around 7, dropping to less than one at key times 

ive never managed to get through to customer services. 

my question is- is this a blip that will be fixed eventually or is it what I can expect long term from the service? I would feel much better if I just knew why it was so slow right now

This has caused me some quite serious problems at work and I can’t deal with it much longer 

[jazzyvee · Accepted solution]

Hi I am having similar issues with slow broadband speed and continual dropouts for a long time and I'm on 100MB service and my speeds have been dropping down to 2.29Mbps download and 0.29Mbps Upload speeds regularly. Recently the speeds have improved but because I have a noisy cable to the house the signal still keeps dropping. 

[Paulchalmers]

Hi - can I ask what do you mean about a noisy cable?

[jazzyvee]

Eventually one of their engineers came out and tested my network which was fine and tested the outside line and said it has an unacceptably large amount of interference (electrical interference I presume or bad connections) on the line which is what causes the drop outs. He recommended a new cable from the box in the street to my house.

[iiNSaNe93]

Good Luck is all I'm saying. 

We have had this issue for 9+ months now. Every time we report it, there's a signal to noise fault which takes them 5-7 days to 'fix'. and I say it like that because the next day it'll be down again.

Just spent 2 hours on the phone raising a complaint but again it's a signal to noise vault. We literally have 0.00 upload speed today. It seems all that the network engineer does is swap a cable or something to the next port until another unlucky customer calls up.

We can't even browse the internet today using our M350 services. 

It is beyond a joke now

[Paulchalmers]

It's a real shame because Virgin is the only company offering these speeds in the UK and 200mb+ isn't actually that fast, it is completely normal and commonplace in the US and Europe. Britain feels more and more like a steam-punk dystopia and when you have computers running off victorian infrastructure even more so  

[jazzyvee]

The engineer told me it is interference on the like caused by the old degrading cable. Think of it as the equivalent of the noise you get when you are between stations on an AM or FM radio but in a broadband context. And this affects/interferes with the ability to get a clean broadband signal to and from the router.