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risc19
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Re: Latency is getting worse everyday...

So you sent another engineer, despite me telling you the problem is not here many many times.

He fiddled around, put an isolator on my line, moved me to the other side of the taps in the cabinet.

The results.....

It's exactly the same.

 

Work was done by 3pm as noted by the packet loss.

risc19_0-1620843504660.png

For the last time...

THE PROBLEM IS NOT AT MY END.

 

My Broadband Ping - Virgin Gig1 (router mode)
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risc19
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Message 162 of 260
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Re: Latency is getting worse everyday...

Update:

My latency had improved SLIGHTLY.

This is leading me to conclude that indeed this is a utilization fault.

1.png

 

2.png

 

3.png

 

 It's still pants though.

Please note some of this charts are when I was at work all day.

So there was no use on the line at all.

My Broadband Ping - Virgin Gig1 (router mode)
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CarlTSpeak
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Message 163 of 260
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Re: Latency is getting worse everyday...

Even basic ADSL would give more stable latency than this.

Highly recommend a trip to https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome to see what's available. 

 

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risc19
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Message 164 of 260
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Re: Latency is getting worse everyday...

Hi Carl,

Believe me I've checked.

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Beth_G
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Re: Latency is getting worse everyday...

Hi risc19,

 

I can see that you have been speaking with my colleague Zoie in regards to these issues via PM. I can see that she's offered to contact the Area Field Manager to find out what can be done to resolve this issue.

 

She is off shift today, however I will catch up with her next week to see what the Area Field Manager advised. As soon as we have any updates for you, we will let you know.

 

Kind regards,

 

Beth

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risc19
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Message 166 of 260
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Re: Latency is getting worse everyday...

Hi Beth,

Sure thing.

I've only waited for 5 months, what's a few more days?

risc19_1-1621190059938.png

 

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risc19
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Message 167 of 260
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Re: Latency is getting worse everyday...

Are we still saying it's not congestion?

risc19_0-1621286342471.png

 

My Broadband Ping - Virgin Gig1 (router mode)
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David_Bn
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Message 168 of 260
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Re: Latency is getting worse everyday...

Thanks for the update risc19,

 

I can see that you've been chatting with Zoie over private message recently, and she will seek to be in touch with you as soon as possible

 

Kindest regards,

 

David_Bn

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Zoie_P
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Re: Latency is getting worse everyday...

Hi Risc19,

thanks for messaging with me, please let us know how your visit goes, if anything changes or if you want to view your appointment you can do so on your My Virgin Media account on the Help tab > Oders and appointments, 

When they have been let me know and I can assist you further with the complaint you have raised with myself.

Zoie

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risc19
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Message 170 of 260
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Re: Latency is getting worse everyday...

This guy tat coming had better be in a position of authority because I am bloody sick of this.

I tried gaming on my excellent virgin media connection at 8:30pm.

GUESS HOW FUN THAT WAS...

risc19_0-1621375403824.png

 

My Broadband Ping - Virgin Gig1 (router mode)
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